Conversational AI Labeling Specialist

Aston Carter; Dearborn (MI); Ibrido; USD 43.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work environment

Contract position

Descrizione del lavoro

Aston Carter in Dearborn, MI is seeking a Data Annotation Specialist to review AI-generated conversations and apply structured feedback to improve chatbot performance. The role focuses on labeling, quality checks, and maintaining accurate records in a hybrid work setting.

The position is contract-based, with a standard 9:00 AM–5:00 PM schedule, four days onsite and one day remote weekly, offering pay at $38.00 per hour and benefits typical of temporary roles.

Competenze

• Hands-on experience labeling conversational AI data, including text and audio.
• Professional fluency in English with strong reading comprehension and written communication.
• Ability to interpret and apply detailed guidelines, taxonomies, and decision rules.
• Strong analytical judgment and attention to detail to identify errors, incomplete responses, and policy concerns.
• Ability to document labeling decisions with clear rationales for each annotation.

Mansioni

• Review chatbot conversations and artifacts using approved tools.
• Apply labeling guidelines, taxonomies, and decision rules with complete labels, rationales, confidence assessments, and ambiguity indicators.
• Evaluate chatbot performance across dimensions such as intent, completion, relevance, safety and policy compliance.
• Identify content requiring SME review and elevate appropriately.
• Follow established standards without creating new guidelines when not approved.
• Participate in onboarding, calibration, refresher training, quality reviews, and adjudication sessions.
• Conduct first-level quality checks and correct issues identified in reviews.
• Maintain complete records of annotations, quality results, exceptions, escalations, and open issues.
• Prepare weekly reports on labeling volume, productivity, quality, backlog, and action items.
• Document potential improvements to annotation guidelines and taxonomy after formal approvals.

Conoscenze

AI data labeling

English fluency

Guideline interpretation

Attention to detail

Documentation of decisions

Descrizione del lavoro

Aston Carter in Dearborn, MI is seeking a Data Annotation Specialist to review AI-generated conversations and apply structured feedback to improve chatbot performance. The role focuses on labeling, quality checks, and maintaining accurate records in a hybrid work setting.

The position is contract-based, with a standard 9:00 AM–5:00 PM schedule, four days onsite and one day remote weekly, offering pay at $38.00 per hour and benefits typical of temporary roles.