Conversational AI Application Developer (English and Greek speaker)

Omilia; United States; Remoto; USD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fixed compensation

Professional growth opportunities

Long-term employment with vacation

Training courses

Cutting-edge technology products

Apple gear

Descrizione del lavoro

Omilia is seeking a Conversational AI application developer to join the Solution Delivery team. The role involves building production-grade conversational and agentic AI systems for enterprise clients, using Omilia's Cloud Platform and a mix of generative and rule-based technologies.

You will design and implement hybrid AI applications, work with customers to capture requirements, and collaborate across teams to debug and improve products.

Competenze

• Academic degree in Computer Science, Computational Linguistics, or Natural Language.
• Fluent English and Greek; strong communication with customers.
• Interest in Generative AI concepts (LLMs, prompt engineering, RAG).
• Knowledge of basic programming principles and problem-solving mindset.
• Ambition, eagerness to learn, and attention to detail.

Mansioni

• Design the application in line with usability principles and business requirements.
• Develop hybrid Conversational AI apps with agentic and rule-based capabilities.
• Implement and test semantic models and conversation flows using OCP tech.
• Code application logic with JavaScript and integrate with client systems via REST.
• Engage in test-driven development, unit and regression tests.
• Analyze real-life dialogs with analytics tools to identify improvements.
• Debug with customers and team members; provide product feedback to the team.
• Support partners and customers during day-2 operations and share insights.

Conoscenze

Fluent English

Greek

Communication skills

Problem solving

Team collaboration

Formazione

Academic degree in Computer Science / Computational Linguistics / NLP

Strumenti

JavaScript

REST APIs

Git & CI/CD

Descrizione del lavoro

We are seeking a Conversational AI application developer to join our Solution Delivery team. You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world.

• This position is fully remote and can be worked from any EU country.

As part of that team, you will be trained on Omilia’s Cloud Platform (OCP) and gain an under-the-hood understanding of the technologies enabling conversational and agentic AI-driven, omnichannel human-system interactions: traditional NLU modeling, generative AI capabilities, and autonomous agent workflows.

The successful candidate will contribute to the design and development of production-grade conversational, agentic AI systems, using Omilia’s technology suite. Tasks and responsibilities include:

• Working with customers to analyze and understand business requirements;
• Designing the application in line with established usability principles and business requirements;
• Developing hybrid Conversational AI applications that blend agentic and deterministic, rule-based capabilities;

• Implementing and testing the semantic models and the conversation flow, leveraging rule-based, ML-based, and GenAI-based technologies made available on Omilia's Cloud Platform (OCP). More detailed tasks include: preparing, augmenting, and annotating datasets for ML and agentic training; executing model testing to assess performance; developing semantic rules using dictionaries and regular expressions; managing RAG knowledge base configuration; prompt engineering;
• Using JavaScript to code application logic;
• Integrating Omilia applications with client systems via REST web services;
• Test-driven development, unit and regression testing;
• Analyzing real-life human-system dialogs using Omilia's Conversational Insights and analytics tools, assessing the overall system performance, and identifying improvement opportunities;
• Closely working with customers and other team members to debug and troubleshoot issues;
• Testing early platform features to provide feedback, communicating identified product improvement opportunities or partner/customer feedback to the product team for resolution;
• Supporting partners and customers, providing consultation on design and development practices as well as assisting with issue resolution during day-2 operation;
• Engaging in continuous collaboration with team members, communicating problems effectively, and sharing insights

• Academic Degree in Computer Science, Computational Linguistics, Natural Language;
• Fluent English and Greek;
• Processing, related field, or equivalent experience;
• Excellent communication skills, customer-facing;
• Problem solving and engineering mindset;
• Knowledge of basic programming principles;
• Interest in or familiarity with Generative AI concepts (LLMs, prompt engineering, RAG);
• Ambition, enthusiasm, and eagerness to learn, aptitude for analytical and creative thinking, with sharp attention to detail;
• Well-organized for both team and/or solo assignments;
• Accountable within demanding deadlines

Nice to have

• Experience with conversational automated dialog systems, either voice or chat-based;
• Experience in any other production-level NLU/NLP solutions;
• Experience with GenAI/LLM technologies: prompt engineering, or RAG;
• Familiarity with agentic AI frameworks or autonomous agent concepts;
• Any customer facing experience in a corporate setting will be considered a plus;
• Experience with Javascript and/or object-oriented programming (e.g. Java);
• Experience consuming external systems such as web services and REST APIs;
• Experience with cloud contact center platforms;
• Experience with Git and CI/CD processes;
• Knowledge of bash scripting for automating SDLC internal tasks;
• Knowledge of Spanish, Portuguese, French and/or German

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.