Conversation Designer

Concentrix; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Concentrix is seeking a Conversation Designer who will support the development of user interfaces for voice and chat interactions. The role involves collaborating with teams to analyze needs, maintaining knowledge of evolving technologies, and ensuring effective usability testing. This full-time position offers the chance to innovate customer interactions globally.

Qualifications

• Strong focus on designing user interfaces for self-service channels.
• Experience in analyzing business needs and workflows desired.
• Ability to collaborate effectively with project managers and developers.

Responsibilities

• Design, develop, and maintain user interfaces for voicebots and chatbots.
• Collaborate with teams to analyze business needs and workflows.
• Assist with usability testing and maintain knowledge of contact center metrics.

Skills

Prompt Engineering

NLU

Directed Dialogue

Usability Testing

Job description

Job Title: Conversation Designer

Join Concentrix, the global leader in technology and services, as a Conversation Designer. We are solution-focused, tech-powered, and intelligence-fueled, helping top brands innovate and simplify customer interactions worldwide.

We value diverse backgrounds, curiosity, and a willingness to learn. If you have a talent for helping others and exceeding expectations, you will fit right in.

Responsibilities:

1. Support voicebots and chatbots by designing, developing, and maintaining user interfaces for self-service channels using prompt engineering, LLMs, NLU, directed dialogue, DTMF, and chat.
2. Collaborate with internal teams to analyze business needs and processes, including task and workflow analysis.
3. Build relationships with project managers, developers, and product managers to determine business requirements.
4. Assist with usability testing and user performance activities.
5. Maintain knowledge of contact center metrics and evolving technologies.

Location: UK, Work at Home, GB

Language Requirements: As specified by the role

Time Type: Full-time

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