Convention Services Manager

Stonebridge; Austin (TX); On-site; USD 48,000 - 55,000; Full time

Job summary

Stonebridge Austin is hiring a Convention Services Manager to lead event services, ensure client satisfaction, and drive revenue for a portfolio of meetings and conventions at the Embassy Suite Austin Central. You will work closely with the Director of Sales to maximize banquet revenue and guest experience across multiple events.

The ideal candidate has 2+ years in event or hotel management, a hospitality-related degree, and strong organizational and communication skills in a fast-paced setting.

Qualifications

• Min 2 years in event/hotel/venue operations or convention services.
• Bachelor’s degree in Hospitality or related field preferred.
• Strong knowledge of event planning and F&B management.
• Excellent communication and client-facing abilities.
• Ability to manage multiple events and meet goals.

Responsibilities

• Achieve meeting planner satisfaction scores and revenue targets.
• Conduct client solicitations, tours and entertainment to secure business.
• Monitor trends within market segment.
• Understand hotel operations and policies.
• Ensure accurate banquet event orders and communicate changes.
• Maintain community presence to generate business.
• Assist with promotions and sales blitzes.
• Attend regular management meetings and collaborate with leadership.
• Build relationships to foster repeat business and client satisfaction.
• Ensure events meet client specifications and high service standards.
• Provide timely reports on event outcomes and feedback.

Skills

Communication

Interpersonal skills

Organization

Multitasking

Education

Bachelor’s degree in Hospitality or related field

Tools

Microsoft Office

Event management software

Job description

$48-$55K

City, State:

Austin, Texas

Title:

Convention Services Manager

Location:

Embassy Suite Austin Central

FLSA:

Exempt

Status:

Full Time

Reports to:

Director of Sales

Supervises:

Property Sales Department

Pay Range:

$48-$55K

About Us:

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

Job Summary:

The Convention Services Manager is responsible for achieving assigned event revenue and satisfaction goals by effectively servicing clients and managing food and beverage minimums. This role ensures the smooth execution of conventions and events while working with the Director of Sales to meet the hotel’s revenue and guest satisfaction targets.

Essential Functions and Duties:

• Achieve assigned meeting planner satisfaction scores, revenue goals, and food and beverage targets.
• Conduct solicitation calls, property tours, and client entertainment to secure business.
• Monitor and evaluate trends within the assigned market segment.
• Develop a comprehensive understanding of hotel operations and policies.
• Ensure timely and accurate delivery of banquet event orders and communicate changes to relevant departments.
• Maintain visibility in local community and industry organizations to build relationships and generate business.
• Assist with special promotions related to direct sales segments, including participation in sales blitzes.
• Attend and participate in daily, weekly, and monthly meetings as required by management.
• Collaborate with the Director of Sales or Director of Catering to meet revenue and event goals.
• Build and maintain strong relationships with clients to foster repeat business and client satisfaction.
• Ensure all events are executed according to client specifications, maintaining high service standards.
• Provide timely and accurate reports on event outcomes and client feedback to management.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Minimum of 2 years of experience in event management, hotel management, or convention center operations.
• Bachelor’s degree in Hospitality, Event Management, or a related field preferred.
• Strong knowledge of event planning, food and beverage management, and convention services.
• Excellent communication and interpersonal skills for interacting with clients, staff, and vendors.
• Ability to manage multiple events and meet revenue and service goals.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office and event management software.
• Ability to work in a fast-paced environment, handling various tasks and responsibilities simultaneously.

Work Environment:

• Primarily indoor work with frequent walking, standing, and lifting of objects up to 20 lbs.
• Must be available to work flexible hours, including evenings, weekends, and holidays, to meet the demands of scheduled events.
• Regular interaction with clients, hotel staff, and vendors in a fast-paced, event-driven environment.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity:

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Join us in creating extraordinary experiences and opportunities for our guests and team members.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-09-17

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.