Convention Services Manager

Stonebridge Companies; Austin (TX); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness program

Life & disability insurance

Savings accounts

Tuition assistance

Travel & lodging perks

Job summary

Stonebridge Companies in Austin, Texas is seeking a Convention Services Manager to lead event operations and ensure guest satisfaction. You will work with the Director of Sales to meet revenue and service goals for meetings and banquets.

The role requires at least 2 years in event or hotel management, a bachelor’s degree preferred, strong communication, and proficiency in Microsoft Office and event management software; flexibility for evenings and weekends.

Qualifications

• Minimum 2 years of experience in event management, hotel management, or convention center operations.
• Bachelor’s degree in Hospitality, Event Management, or a related field preferred.
• Strong knowledge of event planning, food and beverage management, and convention services.
• Excellent communication and interpersonal skills for interacting with clients, staff, and vendors.

Responsibilities

• Achieve meeting planner satisfaction scores, revenue goals, and food/beverage targets.
• Conduct solicitations, property tours, and client entertainment to secure business.
• Monitor trends within the market segment and maintain strong client relationships.
• Ensure timely banquet event orders and communicate changes to departments.

Skills

Event management

Hotel management

Conventions services

Microsoft Office

Communication

Multi-tasking

Education

Bachelor's degree in Hospitality or related field

Tools

Microsoft Office

Event management software

Job description

City, State: Austin, Texas Title: Convention Services Manager Location: Embassy Suite Austin Central FLSA: Exempt Status: Full Time Reports to: Director of Sales Supervises: Property Sales Department Pay Range: $48-$55K

About Us

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct.

Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

Job Summary

The Convention Services Manager is responsible for achieving assigned event revenue and satisfaction goals by effectively servicing clients and managing food and beverage minimums. This role ensures the smooth execution of conventions and events while working with the Director of Sales to meet the hotel’s revenue and guest satisfaction targets.

Essential Functions and Duties

• Achieve assigned meeting planner satisfaction scores, revenue goals, and food and beverage targets.
• Conduct solicitation calls, property tours, and client entertainment to secure business.
• Monitor and evaluate trends within the assigned market segment.
• Develop a comprehensive understanding of hotel operations and policies.
• Ensure timely and accurate delivery of banquet event orders and communicate changes to relevant departments.
• Maintain visibility in local community and industry organizations to build relationships and generate business.
• Assist with special promotions related to direct sales segments, including participation in sales blitzes.
• Attend and participate in daily, weekly, and monthly meetings as required by management.
• Collaborate with the Director of Sales or Director of Catering to meet revenue and event goals.
• Build and maintain strong relationships with clients to foster repeat business and client satisfaction.
• Ensure all events are executed according to client specifications, maintaining high service standards.
• Provide timely and accurate reports on event outcomes and client feedback to management.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• Minimum of 2 years of experience in event management, hotel management, or convention center operations.
• Bachelor’s degree in Hospitality, Event Management, or a related field preferred.
• Strong knowledge of event planning, food and beverage management, and convention services.
• Excellent communication and interpersonal skills for interacting with clients, staff, and vendors.
• Ability to manage multiple events and meet revenue and service goals.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office and event management software.
• Ability to work in a fast-paced environment, handling various tasks and responsibilities simultaneously.

Work Environment

Primarily indoor work with frequent walking, standing, and lifting of objects up to 20 lbs. Must be available to work flexible hours, including evenings, weekends, and holidays, to meet the demands of scheduled events. Regular interaction with clients, hotel staff, and vendors in a fast-paced, event-driven environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Benefits

• medical
• dental
• vision
• PTO
• 401(k) matching
• wellness support
• life and disability coverage
• savings accounts
• tuition aid
• travel and lodging perks

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-09-17.

An employer who violates this law shall be subject to criminal penalties and civil liability.

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.