Convenience Store Manager

Fleet Farm; Fargo (ND); On-site; USD 52,000 - 70,000; Full time

Job summary

Fleet Farm is seeking a Convenience Store Manager to lead daily operations, drive team performance, and deliver an exceptional customer experience at our Convenience and Fuel Store. You’ll oversee inventory, merchandising, profitability, and safety while building a high-energy, customer-first culture.

You’ll recruit and coach a team of 8–10, partner with HR on hiring, enforce policies, and use sales data to improve performance.

Qualifications

• High school diploma or GED preferred.
• Minimum 1 year of retail management experience (convenience or fuel store experience a plus).
• Strong leadership skills with a focus on employee engagement and development.
• Proven track record of delivering outstanding customer service.
• Strong analytical, problem-solving, and decision-making skills.
• Comfortable managing cash handling, fuel sales, and promotions.
• Excellent communication skills—both verbal and written.
• Computer and point-of-sale system proficiency.
• Ability to work in a fast-paced environment, multitask, and occasionally lift up to 50 lbs.
• Valid driver’s license and current auto insurance.

Responsibilities

• Lead and develop a team of 8–10 team members.
• Maintain store operations: cleanliness, safety, and visual appeal.
• Manage inventory, shrink, and backroom activities.
• Enforce policies and ensure regulatory compliance (OSHA, EEOC, DOL).
• Deliver best-in-class customer service and resolve issues.
• Monitor store performance using sales data.
• Oversee wage and expense control programs.
• Implement in-store marketing and seasonal displays.

Skills

Leadership

Customer service

Analytical thinking

Communication skills

Multitasking

Problem solving

Education

High school diploma or GED

Tools

POS system

Cash handling

Fuel sales processes

Job description

About The Role

As the Convenience Store Manager, you’ll be the driving force behind daily operations, team performance, and customer satisfaction at our Convenience and Fuel Store. This leadership position is critical in delivering an exceptional customer experience, optimizing store performance, and creating a high-energy, customer-first culture.

About The Role

As the Convenience Store Manager, you’ll be the driving force behind daily operations, team performance, and customer satisfaction at our Convenience and Fuel Store. This leadership position is critical in delivering an exceptional customer experience, optimizing store performance, and creating a high-energy, customer-first culture.

You’ll oversee a dynamic team, manage inventory and merchandising, drive profitability, and ensure operational excellence—all while leading by example and cultivating a safe, welcoming environment for team members and customers alike.

Key Responsibilities

• Team Leadership & Development
  • Recruit, train, schedule, and coach a team of 8–10 team members.
  • Create a culture of accountability, performance, and continuous learning.
  • Partner with HR to support hiring and employee development initiatives.
• Store Operations
  • Ensure the store is clean, safe, and visually appealing at all times.
  • Maintain accurate inventory, reduce shrink, and monitor backroom activities.
  • Enforce company policies and ensure compliance with all federal, state, and local regulations (OSHA, EEOC, DOL, etc.).
• Customer Experience
  • Lead by example to deliver “Best in Class” customer service.
  • Resolve customer concerns professionally and promptly.
  • Foster a welcoming, helpful environment for every shopper.
• Financial & Performance Management
  • Monitor and improve store performance using sales and operational data.
  • Ensure accurate financial procedures, including deposits and reconciliations.
  • Manage wage and expense control programs and address variances proactively.
• Marketing & Merchandising
  • Implement in-store marketing and promotional programs.
  • Drive sales through creative merchandising and seasonal displays.

What We’re Looking For

• High school diploma or GED preferred.
• Minimum 1 year of retail management experience (convenience or fuel store experience a plus).
• Strong leadership skills with a focus on employee engagement and development.
• Proven track record of delivering outstanding customer service.
• Strong analytical, problem-solving, and decision-making skills.
• Comfortable managing cash handling, fuel sales, and promotions.
• Excellent communication skills—both verbal and written.
• Computer and point-of-sale system proficiency.
• Ability to work in a fast-paced environment, multitask, and occasionally lift up to 50 lbs.
• Valid driver’s license and current auto insurance.

Why Join Us?

At Fleet Farm, we believe in building leaders. You’ll have the opportunity to grow your career, make a real impact, and be part of a company that values integrity, respect, and community. We offer a supportive environment where your contributions are noticed—and where you can take pride in running a store that truly serves the community.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.