Convenience Store Clerk

NEW Cooperative Inc.; Lacona (IA); On-site; USD 15,000 - 21,000; Full time

Job summary

NEW Cooperative, a farmer-owned cooperative, invites you to join its team as a customer service associate at the convenience store. You will greet customers, answer questions, stock shelves, and assist with daily operations to keep the store welcoming and efficient.

This role emphasizes safety, accuracy in cash handling, basic kitchen knowledge for café items, and flexible hours. You will collaborate with the store manager and coworkers to deliver a positive shopping experience for our customers.

Qualifications

• Interact with customers and provide high levels of service.
• Maintain a professional appearance on shift.
• Accurately count cash and handle transactions.
• Knowledge of food service/kitchen operations.
• Ability to work flexible hours, including weekends.
• Basic computer skills for register software.
• Strong organizational and interpersonal abilities.

Responsibilities

• Provide high quality customer service that sets this store apart from competitors.
• Interact with customers to optimize their experience and address needs.
• Maintain knowledge of products and assist customers with questions.
• Perform opening/closing routines and assist in daily store operations.
• Process payments and operate the cash register software.
• Prepare morning items and keep food items stocked throughout the day.
• Maintain a neat appearance and professional image of NEW Cooperative.
• Adhere to safety policies and communicate any issues to supervision.
• Demonstrate accountability, teamwork, and dependable attendance.

Skills

Customer service

Professional appearance

Cash handling

Kitchen knowledge

Flexible hours

Basic computer skills

Organizational skills

Job description

Build Your Career with NEW Cooperative

At NEW Cooperative, we’re committed to supporting agriculture, strengthening our communities, and investing in our people. As a farmer-owned cooperative, we provide meaningful career opportunities across operations, agronomy, grain, feed, energy, transportation, administration, technology, and corporate services.

Whether you’re just beginning your career or bringing years of experience, you’ll find a team that values safety, integrity, collaboration, and continuous improvement. We offer competitive compensation, comprehensive benefits, opportunities for professional growth, and the chance to make a difference every day.

Explore the position below to see how you can become part of the NEW Cooperative team.

Position Summary/Objective: To provide customer service and assist in the daily operations of the convenience store.

Essential Duties & Responsibilities: Include but are not limited to the following:

Customer Service

• Provide high quality customer service that sets this store apart from competitors.
• Interact with customers in a way that optimizes their experience.
• Continuously look for ways to accommodate any of the customer’s needs that can be identified.
• Maintain basic knowledge of all products, including lottery tickets, to assist customers when they have a question.

Operations

• Maintain a positive image of the store through regular cleaning and organizing.
• Monitor the store to prevent losses due to theft.
• Perform opening and closing routines at the beginning and end of each day.
• Assist the store manager in placing store items, keeping adequate stock, reordering items when necessary, and additional duties as requested.

Cashier

• Process payment from customers purchasing merchandise at the counter.
• Operate the cash register software on the computer.
• Count the cash in the register and safe each shift.

Culinary

• Get donuts, coffee, pizza, and other morning items ready for purchase by the time the store opens each morning.
• Prepare menu items in the kitchen.
• Keep food items stocked throughout the day.

Other

• Maintain an appearance in demeanor, hygiene, and dress that brings pride to the store and projects a professional and positive image of NEW Cooperative.

Basic Employment Expectations:

Safety

• Performs work in a safe manner at all times and uses the appropriate PPE.
• Checks the work area for hazards and corrects/reports unsafe conditions.
• Considers the safety of oneself, and other employees, and customers.
• Follows all safety protocols and seeks advice from supervisor when uncertain.

Communication

• Maintains open communication and cooperates with supervisor, departments, and fellow employees.
• Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.

Accountability & Professionalism

• Abides by policies set forth in the employee policy manual.
• Carries a fair share of the workload.
• Promotes NEW Cooperative through positive, friendly, and professional interactions.
• Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
• Understands that satisfactory attendance is essential to the efficient operation of the work environment.

Customer Service

• Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.

Personal/Professional Development

• Establishes personal performance goals and works toward these goals.
• Continually upgrades and demonstrates knowledge of the job.

Qualifications & Requirements:

• Must be able to interact and effectively communicate with customers and provide high levels of customer service.
• Must have a professional appearance.
• Ability to count cash/change accurately and efficiently.
• Must have knowledge in the kitchen.
• Ability to work flexible hours.
• Must have basic computer skills.
• Possesses strong organizational and interpersonal skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is rarely required to stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position will rarely work in wet or humid (non-weather) conditions, work in high, precarious places, toxic or caustic chemicals.

Position will occasionally work near moving mechanical parts, extreme cold/heat (non-weather) conditions.

Disclaimer: This job description indicates the general nature and minimum level of work expected. It is not designed to cover every activity, duty, or responsibility required of the employee. The employee may be asked to perform other duties related to the successful performance of the job.

Ready to Join Us?

If you’re looking for a rewarding career with a company that values its employees and the communities it serves, we’d love to hear from you.

NEW Cooperative is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.