Controls Support Engineering Manager — Warehouse Automation

Material Handling Systems, Inc.; Atlanta (GA); On-site; USD 116,000 - 174,000; Full time

Job summary

FORTNA in the United States seeks a results-oriented Team Manager - Controls Support Engineering to lead a technically diverse team responsible for the long-term support and optimization of installed warehouse automation systems. This leader will drive a measurable cross-training program to ensure team members are capable of supporting multiple controls platforms and technologies.

You will oversee training progress with KPIs, collaborate with software, mechanical, and site operations teams to

Qualifications

• 5+ years in industrial automation with leadership
• Experience across multiple control platforms
• Strong troubleshooting and long-term support background

Responsibilities

• Lead, coach, and manage a multi-skilled team of controls engineers providing technical support for post-commissioned systems.
• Develop, implement, and maintain a structured, measurable training and cross-training program to upskill team members across a range of control platforms.
• Monitor training progress through KPIs, skills matrices, and milestone tracking to ensure capability gaps are closed.
• Oversee and prioritize resolution of technical issues in live systems, ensuring minimal operational disruption and high customer satisfaction.
• Act as an escalation point for complex troubleshooting and critical incidents.
• Collaborate cross-functionally with software, mechanical, and site operations teams to resolve systemic issues and improve system performance.
• Maintain rigorous documentation, knowledge bases, and standard operating procedures.
• Allocate resources efficiently and manage workload balancing across shifting priorities.
• Conduct regular team performance reviews, career development planning, and mentorship.
• Support a culture of continuous improvement in support processes, training, and system reliability.

Skills

Industrial automation

Team leadership

Multiple controls platforms

Troubleshooting

Training program development

Education

Electrical Engineering / Automation / Mechatronics degree

Tools

Jira

Salesforce

Job description

FORTNA in the United States seeks a results-oriented Team Manager - Controls Support Engineering to lead a technically diverse team responsible for the long-term support and optimization of installed warehouse automation systems. This leader will drive a measurable cross-training program to ensure team members are capable of supporting multiple controls platforms and technologies.

You will oversee training progress with KPIs, collaborate with software, mechanical, and site operations teams to