Controls Specialist

GoCardless Ltd; United States; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Wellbeing

Work away scheme

Adaptive Working

Parental leave

Learning budget

Wellness days

Job summary

GoCardless Ltd is seeking a responsible professional to own and manage the end-to-end controls framework across Payments Operations, Billing and Credit Control. The role involves coordinating Safeguarding and SOC1 audits, working closely with auditors and the Regulatory Compliance team.

The ideal candidate has experience in regulated FinTech environments, strong communication skills, and a track record of designing and testing effective controls to balance compliance with operational efficiency.

Qualifications

• Experience in regulated environments, preferably financial services or FinTech.
• Experience designing, implementing and testing controls.
• Strong communication and ability to explain controls to auditors.
• Knowledge of three lines of defence and collaborating with Regulatory Compliance teams.

Responsibilities

• Manage end-to-end controls framework for Payments Operations, Billing and Credit Control.
• Lead annual Safeguarding and SOC1 audits, coordinating with auditors and collecting evidence.
• Collaborate with 1st line operations to implement and update controls.
• Improve efficiency by standardising, automating or removing controls.

Skills

Regulatory compliance

Audit coordination

Controls design

Stakeholder management

Job description

About us

GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach.

The role

As a regulated payment provider, we must ensure we manage operational risk and our regulatory requirements correctly. We do this by having a robust control framework across some of our business-critical areas, like payments and billing.

This role will be central to ensuring our 1st line Operations teams continue to implement, manage, test and regularly update controls frameworks. You'll manage the end-to-end controls framework for our operational teams, including but not limited to Payments Operations, Billing and Credit Control. You will be a key point of contact for managing our annual Safeguarding and SOC1 audits, engaging with auditors and gathering and submitting evidence.

The role provides an excellent opportunity to work with the broader Enterprise Risk community and shape the controls environment for a fast-growing FinTech, putting your stamp on how controls are designed, implemented and managed.

What excites you

• Designing and implementing controls. Working with the Regulatory Compliance team to understand the complete picture of the control landscape and then collaborating with 1st line control owners in our Operation to implement relevant controls
• Control assessment and reporting. Updating the safeguarding and SOC1 controls assessments on a regular cadence
• Direct control management. Managing key controls within our Internal Operations teams
• Understanding existing processes and re-designing controls to meet current and future business needs
• Working with the Regulatory team to ensure audits are completed successfully, including explaining our first-line controls to auditors and regulators
• Improving efficiency through the standardisation, automation or removal of controls
• Building positive relationships with stakeholders across the different lines of defence to help develop a real understanding of our risk exposure, control environment, deficiencies and gaps
• Autonomy to drive change from the ground up

What excites us

• Have worked in a regulated environment, preferably financial services or at a FinTech
• Previous experience working in a similar role, such as Audit, you're skilled in designing, implementing and testing the effectiveness of controls
• You're a great communicator. You can simplify and clearly explain the what and why behind the controls you implement
• You understand how to balance compliance and operational efficiency
• You have a solid understanding of the three lines of defence and have experience working with Regulatory Compliance teams as well as external auditors
• You have great attention to detail, you work in a structured manner and you're comfortable with data
• You're comfortable working in a fast-paced environment where your responsibilities can evolve and change
• You're a self-starter and can work independently with minimal supervision

Base salary range: 2867 EUR/ months gross - 4300 EUR/ months gross

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Parental leave - to suit everyone embarking on life's great adventure
• Learning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days ('GC Fridays')

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it's aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.

Diversity & Inclusion

As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices.

To ensure that we're representative of the world around us - and to be able to review relevant benchmarks - we ask GeeCees to voluntarily disclose diversity data. This year, the proportion of GeeCees providing data increased to 88% (up from 79% in 2024). With regards to diversity within GoCardless, we can see GeeCees identifying as:

Asian, Black, Mixed or Other — 25%

Neurodiverse — 9%

LGBTQIA+ — 9%

Disabled — 1%

Average age — 33

Female — 45%

Male — 55

We're rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can.

If you want to learn more, you can read about our Employee Resource Groups and objectives here.

Sustainability

We're committed to reducing our impact on the environment, leaving a more sustainable world for future generations. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.