Controls Engineer - After Sales Department - Melrose Park, IL

Interlake Mecalux, Inc.; Melrose Park (IL); On-site; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Controls Engineer to join their After Sales Department. In this dynamic role, you will be the key point of contact for service support, ensuring customer satisfaction throughout the lifecycle of automated installations. Your responsibilities will include troubleshooting automation equipment, modifying PLC programs, and providing training on software and interfaces. This position offers the chance to work in a collaborative environment focused on continuous improvement, with opportunities for career advancement and professional development. If you are organized, adaptable, and possess strong technical skills, this is an exciting opportunity for you.

Benefits

Competitive compensation

401(k) plan with company match

Paid Holidays and Paid Time Off

Flexible telework options

Blue Cross Blue Shield medical insurance

Dental and vision benefits

Opportunities for career development

Qualifications

• Experience in PLC, HMI, and SCADA programming is preferred.
• Candidates must have strong interpersonal skills and adaptability.

Responsibilities

• Serve as a customer contact to resolve product/service concerns.
• Perform remote monitoring and troubleshooting of automation equipment.
• Modify PLC programs and hardware parametrization for solutions.

Skills

PLC programming

HMI programming

SCADA programming

C programming

Mechanical drawing reading

Electrical wiring diagram reading

Frequency Inverters operation

Fieldbus networks knowledge

Spanish fluency

Interpersonal skills

Tools

Galileo software

Job description

Controls Engineer - After Sales Department

Department:

Operations

Location:

Melrose Park, IL

Job Description:

The Controls Engineer in the After Sales Department within the Operations Department is a point of contact for service support between Interlake Mecalux and our customers with Automated Interlake Mecalux Solutions. This role ensures customer satisfaction during the complete life cycle of our automated installation by performing corrective maintenance and modifications of the solutions.

Responsibilities:

1. Serve as a customer contact to resolve product/service concerns for Interlake Mecalux Automation Solutions.
2. Perform remote monitoring, troubleshooting, and removing faults, failures and disturbances in automation equipment and devices remotely and at the customers' sites.
3. Modify the PLC program to manage the machines based on the standard Mecalux libraries.
4. Modify the hardware and fieldbus parametrization using the different tools depending the solution.
5. Download devices parametrizations from database. Modify the parametrization for nonstandard systems.
6. Troubleshoot control programs for VFDs, operator panels, barcode scanners, control tablets, and PLCs.
7. Validate the transfer from operations to aftersales following the internal checklist and protocols, paying special attention to ensure that safety devices are properly installed and functioning.
8. Assist Project Managers in determining the human resources demand for an after sales project.
9. Identify and delegate the tasks for electromechanics to assist in after sales services, ensuring they are completed properly and on time, reporting deviations to the After Sales Manager.
10. Track and report issues and tickets (incidents, improvements, preventive maintenance). Keeping an accurate record of the timeline and solution applied.
11. Support the customer's maintenance and/or other personnel on proper operation of the Galileo software and HMI interfaces. Schedule trainings on site or virtually, accommodating the customer's availability.
12. Keep the aftersales database updated after completing any changes to the customer's programs.
13. Professional exposure to the field of Industrial Automation.
14. Knowledge of PLC, HMI and SCADA programming preferred.
15. C programming language knowledge preferred.
16. Ability to read mechanical drawings and electrical wiring diagrams.
17. Knowledge of Frequency Inverters parameterization and operation (preferable SEW and Lenze) preferred.
18. Knowledge of the Fieldbus networks (Profibus, Profinet, etc.) preferred.
19. Spanish fluency is ideal.
20. Personality: Candidates must be organized and methodical in their work, with the ability to learn quickly and adapt easily to change. Candidates must be able to persevere through difficult work challenges with the highest degree of dedication. Candidates must have strong interpersonal skills with the confidence to interact and communicate effectively with personnel from all levels of the organization. Ability to work under time pressure.
21. Able and willing to travel at least 50%.
22. Must have a valid driver's license and good driving record.

Interlake Mecalux offers:

• Competitive compensation.
• The ability to become a part of an industry-leading dynamic team with a high focus on delivering results and continuous improvement.
• 401(k) plan through Fidelity, with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating.
• Paid Holidays and Paid Time Off with the option to cash out unused PTO every year.
• Possibility for telework days, depending on position, with flexible make-up time for exempt employees.
• Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
• Opportunities for career development and advancement; enhance your technical, specialized knowledge and gain new skills through promotions from within.