Control Support Engineer

Albireo Energy; City of Syracuse (NY); On-site; USD 48,000 - 62,000; Full time

Job summary

Albireo Energy in Syracuse, NY is seeking a Building Automation Systems technician to perform maintenance and upgrades on commercial BAS, ensuring reliable operation and energy efficiency. You will troubleshoot complex control issues, document findings, and implement hardware and software updates per manufacturer specs and customer requirements.

The role emphasizes safety, detailed reporting, and customer-focused service, with opportunities to train customer personnel and support project

Qualifications

• Bachelor's degree in electrical or mechanical engineering or related field, or 4 years of relevant experience.
• ACE certification preferred.
• New York State driver's license with a clean record.
• Strong knowledge of computers, networks, and databases.
• Experience with BAS platforms such as Alerton, Distech Controls, and Niagara.
• Customer service experience preferred.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency with Microsoft Office; SQL familiarity preferred.

Responsibilities

• Perform building automation and control system maintenance in accordance with manufacturer specifications and customer requirements.
• Troubleshoot and diagnose control system issues to improve system reliability, efficiency, safety, and equipment performance.
• Perform control system upgrades, including hardware and software updates, to bring systems to current revision levels.
• Identify and resolve issues involving controllers, sensors, actuators, communications, programming, and other BAS components.
• Complete detailed service documentation, including work performed, problems identified, corrective actions, parts used, and outstanding system concerns.
• Submit accurate and timely work order reports to the Service Manager.
• Provide recommendations to customers regarding system operation, performance improvements, preventive maintenance, and equipment reliability.
• Train and instruct customer personnel on the proper operation and maintenance of building automation and control systems.
• Support Control Project Managers and construction projects when additional technical resources are required.
• Properly maintain and utilize company-provided tools, safety equipment, computers, mobile devices, and other assets.
• Follow company and customer safety procedures while performing work at customer sites.
• Perform additional duties and technical assignments as directed by the Service Manager

Skills

Troubleshooting

Documentation

Customer service

Communication

Problem-solving

Electrical knowledge

Education

Bachelor's degree in Electrical/Mechanical Engineering or related field; or 4 years of relevant experience

Tools

Alerton

Distech Controls

Niagara

SQL

Job description

• Perform building automation and control system maintenance in accordance with manufacturer specifications and customer requirements.
• Troubleshoot and diagnose control system issues to improve system reliability, efficiency, safety, and equipment performance.
• Perform control system upgrades, including hardware and software updates, to bring systems to current revision levels.
• Identify and resolve issues involving controllers, sensors, actuators, communications, programming, and other BAS components.
• Complete detailed service documentation, including work performed, problems identified, corrective actions, parts used, and outstanding system concerns.
• Submit accurate and timely work order reports to the Service Manager.
• Provide recommendations to customers regarding system operation, performance improvements, preventive maintenance, and equipment reliability.
• Train and instruct customer personnel on the proper operation and maintenance of building automation and control systems.
• Support Control Project Managers and construction projects when additional technical resources are required.
• Properly maintain and utilize company-provided tools, safety equipment, computers, mobile devices, and other assets.
• Follow company and customer safety procedures while performing work at customer sites.
• Perform additional duties and technical assignments as directed by the Service Manager

Duties And Responsibilities

• Perform building automation and control system maintenance in accordance with manufacturer specifications and customer requirements.
• Troubleshoot and diagnose control system issues to improve system reliability, efficiency, safety, and equipment performance.
• Perform control system upgrades, including hardware and software updates, to bring systems to current revision levels.
• Identify and resolve issues involving controllers, sensors, actuators, communications, programming, and other BAS components.
• Complete detailed service documentation, including work performed, problems identified, corrective actions, parts used, and outstanding system concerns.
• Submit accurate and timely work order reports to the Service Manager.
• Provide recommendations to customers regarding system operation, performance improvements, preventive maintenance, and equipment reliability.
• Train and instruct customer personnel on the proper operation and maintenance of building automation and control systems.
• Support Control Project Managers and construction projects when additional technical resources are required.
• Properly maintain and utilize company-provided tools, safety equipment, computers, mobile devices, and other assets.
• Follow company and customer safety procedures while performing work at customer sites.
• Perform additional duties and technical assignments as directed by the Service Manager

Requirements

Qualification Standards

• Bachelor's degree in electrical engineering, mechanical engineering, HVAC, or a related field; or four years of relevant experience installing and maintaining commercial or industrial control systems.
• Alerton Certified Engineer (ACE) certification preferred.
• Valid New York State driver's license with a satisfactory driving record required.
• Strong knowledge of computers, operating systems, computer networks, and databases.
• Strong electrical background with experience troubleshooting and repairing electrical and electronic control devices and circuits.
• Ability to independently diagnose, troubleshoot, and repair building automation and control systems.
• Working knowledge of mechanical HVAC systems and their associated controls.
• Experience with BAS platforms such as Alerton, Distech Controls, and Niagara.
• Previous customer service experience preferred.
• Strong interpersonal, verbal, and written communication skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent attention to detail and ability to accurately document completed work.
• Proficiency with Microsoft Office applications, including Word, Outlook, Excel, and Access; familiarity with SQL preferred.

Supervisory Responsibilities

• This position does not have direct supervisory responsibilities.

Equipment, Systems, and Software

• Ability to operate computers, mobile devices, printers, and other standard business equipment.
• Experience working with building automation system software, including Alerton, Distech Controls, and Niagara.
• Proficiency with Microsoft Office and familiarity with computer networks, databases, and SQL.

Physical Requirements

• Ability to climb, balance, stoop, kneel, crouch, crawl, reach, sit, stand, walk, push, pull, grasp, and perform repetitive motions as required.
• Ability to occasionally lift or exert up to 50 pounds of force.
• Ability to safely perform field service work in mechanical rooms, equipment areas, and customer facilities.

Work Environment

• Ability to work in both indoor and outdoor environments.
• May be exposed to extreme temperatures, noise, vibration, moving mechanical equipment, electrical systems, fumes, odors, dust, mists, and gases.
• Must be able to work safely around energized equipment and operating HVAC and mechanical systems.

Pay Rate: $35-$45/hr. DOE.

PASCO/Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.