Control Room Supervisor

adidas; Wilkes-Barre (Luzerne County); On-site; USD 65,000 - 90,000; Full time

Job summary

adidas is seeking a Control Room Supervisor in Wilkes-Barre, PA to lead DC operations, optimize productivity, quality, and service levels, and drive continuous improvement using data.

You will manage control room associates, work with SAP, WMS, Excel, and Power BI, analyze large data sets, and communicate priorities to shop floor while ensuring safety and regulatory compliance.

Qualifications

• Bachelor’s degree and 3+ years related industry experience.
• Experience in high-volume ecommerce operations.
• Strong analytical and data interpretation skills.
• Proficient with Microsoft Office applications.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead and manage the Distribution Center function to meet productivity, quality and service targets.
• Train, manage and develop Control Room associates.
• Maintain working knowledge of WCS and WMS; support platforms.
• Collect and report operations data using SAP, Excel, WMS, Power BI.
• Troubleshoot operational issues and escalate when needed.
• Analyze data trends in order/product flow via WMS.
• Report DC metrics on productivity, quality, safety.
• Provide clear shop floor directions to meet delivery expectations.
• Maintain communication with shop floor to pivot as needed.
• Coordinate with stakeholders on special requests and impacts.
• Maintain OSHA safety standards and incident reporting.

Skills

Analytical skills

Data manipulation

Communication skills

Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Power BI

SAP

Job description

Purpose & Overall Relevance for the Organization:

The Control Room Supervisor is a member of the leadership team responsible for launching and managing the adidas ecommerce and retail Distribution Center. We are looking for a smart, analytical, and innovative leader who can help support ecommerce and retail operations in a scalable way that will support rapid growth as well as our long‑term business strategy. This position offers an opportunity to make a significant impact on Adidas’ fastest growing channel and market. The Control Room Supervisor will work to continuously optimize our DC operations by engaging with various stakeholders to improve operational metrics, and refine processes and remove waste from operations.

A successful candidate possesses good business judgment, supply chain experience, and strong skills in working collaboratively and cross‑functionally. The candidate must also possess a proven track record of delivering results. He or she will have strong analytical capabilities, including experience handling large and complex data sets. This individual will be a strong people manager with the ability to effectively influence managers/supervisors with varying levels of experience. The position requires an individual who can work both autonomously and collaboratively in a demanding and often ambiguous environment with strong attention to detail and effective prioritization.

Key Responsibilities:

• Manage specific functional area in Distribution Center and be accountable for achieving all productivity, quality and Service Level targets.
• Train, manage and develop Control Room associates
• Maintain full working knowledge of the WCS, WMS as well as support platforms.
• Manage the collection, reporting and feedback regarding operations functions using SAP, excel, queries WMS, Power Bi, SCI reporting.
• Troubleshoot and problem solve for operational issues throughout the warehouse escalating to senior management and support staff when applicable.
• Analyze and decipher operational data through reporting and Warehouse Management Systems ( WMS) recognizing trends in order/product flow.
• Report on operations metrics to evaluate DC area performance in productivity, quality, and safety.
• Provide clear directions to shop floor on execution and prioritization to ensure achievement of customer delivery expectations and DC metrics.
• Maintain close communication with shop floor operations to pivot and action behind situations that could impact building flow.
• Align and communicate with key stakeholders on special requests and operational impacts to re asses expectations.
• Maintain all OSHA safety standards including all reporting of accidents, injuries, damages, and potential threats to safety

Key Relationships:

• Interface with Distribution Director, Transportation, Distribution Supervisors, Managers, and Associates.

Knowledge, Skills and Abilities :

• Required to speak, read, write and comprehend the English language
• Strong analytical and data manipulation skills. Proficient use of Microsoft office applications
• Experience operating in high-volume ecommerce operations.
• Good interpersonal and communication skills, both oral and written, with ability to effectively and efficiently interact with associates and senior DC management team.
• Ability to accept and meet critical deadlines with good planning and organization skills
• The job requires extensive walking and standing on hard surfaces

Requisite Education and Experience / Minimum Qualifications:

• Minimum of Bachelor’s degree and 3 or more years of related industry experience.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long‑term disability, and basic life and AD&D insurance, which can be supplemented with employee‑paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full‑time employees are eligible for education assistance and generous Leave policies including 14 weeks of paid parental leave.
Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.

The working location of this position is Wilkes‑Barre, PA.

Though our teammates hail from all corners of the world, our working language is English.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.
– Culture Starts With People, It Starts With You –
By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.