Control Room Operator / Sheriff's Office

Athens-Clarke County Unified Government; Athens (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Athens-Clarke County is seeking a Central Control Operator to oversee jail access, CCTV monitoring, and communications across the facility. The role emphasizes accurate entry control and rapid response to disturbances, with a focus on life safety systems and intercoms.

Employees work twelve-hour shifts, with day or night assignments and mandatory overtime as needed. A 12-month probation applies, and the position is safety-sensitive with periodic drug testing.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Previous law enforcement or corrections experience not required.
• Twelve-month probationary period.

Responsibilities

• Operate central control panels and manage entry authorization.
• Maintain control of all doors and gates.
• Monitor video surveillance and radio transmissions.
• Notify staff of vehicle or pedestrian movement.
• Maintain life safety alarms and intercoms.
• Maintain daily activity logs.

Skills

Surveillance

Door control

Video monitoring

Radio communications

Access control

Security procedures

Emergency response

Education

High school diploma or equivalent

Tools

CCTV systems

Intercom systems

Life safety alarms

Control panels

Telephone systems

Job description

******DAY AND NIGHT SHIFT AVAILABLE******

REPORTS TO: Sergeant

FLSA STATUS: Non-exempt

CLASSIFICATION: Personnel System - Requires satisfactory completion of a twelve month probationary period.

PAY GRADE: 111

SAFETY SENSITIVE: Yes - Subject to random drug testing per the Athens-Clarke County Drug and Alcohol Ordinance.

Purpose of Job

The purpose of this job is to provide surveillance and security control of all doors and gates for the jail facility by monitoring, receiving and prioritizing all CCTV, radio, intercom, and telephone communications related to the movement in and around the jail facility. Additional responsibilities include monitoring and reporting activation of life safety alarm systems.

Job Related Requirements

WORK SCHEDULE: Twelve (12) hour shift from 7:45-7:45 will be assigned permanently to days or nights. Shift assignments are made at the discretion of the Sheriff or his designee. Weekends and holidays are included and overtime is required from time to time.

May be required to work on religious holidays.

Regular and predictable attendance is required.

Must work cooperatively with others.

When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.

Emergency Position

This position is designated as an emergency position that requires your attendance at work under all types of emergency conditions. Some examples of emergencies include inclement weather, utility failure, fire or other forced evacuations or as determined by the Manager.

High school diploma or equivalent required.

Must be at least 18 years of age.

Previous law enforcement or corrections experience not required.

This position requires a 12-month probationary period.

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Operate Central Control panels and controls and manage entry authorization by confirmation of visual identification of staff members, member badges, visitor badges, or other designated authorization.

Maintain control of all entry/exit doors and gates accessible to persons inside the facility.

Maintain control of all entry/exit gates to the perimeter of the facility including access of authorized vehicles to and from the facility only after positive identification.

Notify appropriate staff of entry of vehicles or pedestrians.

Maintain and keep a watchful eye on all video surveillance monitors for security and internal and external radio transmissions pertaining to the facility.

Maintain and monitor all security intercoms within the facility and in-house telephone system.

Activate jail security staff to any area of the facility where it appears that officer back up is required.

Initiate and/or maintain continuous radio contact with members and supervisors involved in any disturbance, emergency or unusual situation in the facility.

Responsible for back up panel control of all housing areas as needed.

Maintain and monitor all internal and external life safety alarms (IE: Panels, Doors, and Gates).

Responsible for notifying the proper authorities in emergency situations (IE: Fire, Ambulance, and Police).

Maintain and keep a daily activity log, either written or computer generated to record movement and activity as specified in the Central Control Post Order.

Maintain cleanliness of Central Control area.

Perform other duties as assigned.

Knowledge, Skills and Abilities

Knowledge of the Sheriff’s Office policy, procedures, and activities as they complete training in the performance of their duties as Central Control Operator.

Knowledge of radio ten codes after training has concluded.

Knowledge of federal/state statutes, departmental policy, procedures, and methods used in the daily performance of their duties.

Knowledge of the facility layout both internal and external.

Knowledge of all contacts for any emergencies. (IE: Fire, Ambulance, Police) after training has been completed.

Knowledge and ability to operate the various equipment needed in the daily performance of their job (I.e. computer, telephone, radio, recorder, and control panel).

Skill in oral and written communication, decision making, maintaining logs, records, and written reports.

Ability to communicate effectively with supervisors and staff members.

Ability to apply independent judgment in routine and non-routine situations.

Ability to comprehend and apply military time for documentation.

Ability to plan, organize, and prioritize daily work activities.

Ability to comprehend and apply departmental policy and procedures.

(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

PHYSICAL REQUIREMENTS:

Must be physically able to operate a variety of machinery and equipment including telephones, copiers, cameras, recorder, control panel and computer. Must be able to use body members to work, move or carry objects or materials. This position requires: mobility that includes pushing, pulling, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to ten pounds of force occasionally. Physical demand requirements are at levels of those for sedentary work.

DATA CONCEPTION:

Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

INTERPERSONAL COMMUNICATION:

Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes receiving assignments from supervisors.

LANGUAGE ABILITY:

Requires the ability to speak to people with poise, voice control, and confidence.

INTELLIGENCE:

Requires the ability to learn and understand basic principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.

VERBAL APTITUDE:

Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including ACC Government Procedures, Sheriff Office policies and procedures.

NUMERICAL APTITUDE:

Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide;

FORM/SPATIAL APTITUDE:

Requires the ability to inspect items for proper length, width, and shape, visually with office equipment.

MOTOR COORDINATION:

Requires the ability to coordinate hands, fingers, and eyes accurately in using office equipment. Requires the ability to use the keyboard, control panel, lift, bend, push, and pull objects or materials using body parts as the position necessitates.

MANUAL DEXTERITY:

Requires the ability to handle a variety of items such as computers, telephones, calculators, printers, copiers, control panels, etc. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.

COLOR DISCRIMINATION:

Requires the ability to differentiate between colors and shades of color.

INTERPERSONAL TEMPERAMENT:

Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimum stress when confronted with an emergency.

PHYSICAL COMMUNICATION:

Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone.

ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, 762-400-6370 or [e-mail].