Control Room Operator - Remote Operations Center

ZipRecruiter; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading energy storage company is seeking a Control Room Operator in Austin, Texas. This role involves monitoring energy storage systems, ensuring compliance, and enhancing customer experience. Candidates should have a strong background in power operations and excellent problem-solving skills.

Qualifications

• 3+ years of experience in power plant, battery storage, or control room operations.
• Familiarity with ISO dispatch processes.

Responsibilities

• Monitor and control energy storage systems and grid interactions.
• Respond to alarms and system deviations.
• Prepare operational performance reports.

Skills

Problem Solving

Communication

Decision Making

Education

High school diploma or equivalent

Bachelor's degree in Engineering, Energy Systems, or Operations

Tools

SCADA systems

Energy management systems

Job description

Job DescriptionJob DescriptionSalary:

Jupiter Power is a leading energy storage company committed to delivering sustainable, innovative solutions for a cleaner energy future. We are committed to advancing the clean energy transition while prioritizing exceptional customer experiences and organizational alignment with our long-term strategic goals.

As we continue to grow, we are looking build a pipeline of talent for one of our newest operations: Jupiters Remote Operations Center. These roles are based out of our office in Austin, Texas.

Position Summary:

The Control Room Operator is a critical member of Jupiter Power's operational team, responsible for real-time monitoring, operation, and optimization of energy storage systems (ESS) and associated equipment. This role ensures safe, efficient, and compliant operations, with a strong focus on managing dispatch instructions from Independent System Operators (ISO) to support grid reliability and customer satisfaction.

Key Responsibilities:

Operational Oversight

• Monitor and control energy storage systems, grid interactions, and other associated equipment using advanced software systems.

• Execute dispatch instructions received from ISO, ensuring timely and accurate system responses to grid needs.

• Respond to alarms and system deviations, initiating corrective actions to ensure system performance and reliability.

• Maintain situational awareness, monitor and evaluate system conditions, anticipate problems, disseminate information to the appropriate entities, and implement strategies to minimize/avoid issues which may adversely impact the ESS assets and the Bulk Electrical System.

• Direct and support dispatch of technicians to perform system restoration and service activities on site.

Safety and Compliance

• Adhere to operational safety standards, protocols, and regulatory requirements.
• Conduct routine inspections and assist with troubleshooting and resolving operational issues.
• Maintain operational logs and records, including ISO communications, in compliance with regulatory and company standards.

Customer Experience

• Act as a liaison to ensure stakeholders and customers are informed about system performance and availability.
• Anticipate customer needs and proactively address concerns, ensuring a positive experience aligned with Jupiter Power's values.

Collaboration and Teamwork

• Work closely with maintenance, engineering, and operations teams to optimize system performance.

• Participate in training sessions and support continuous improvement initiatives.

Data and Reporting

• Analyze performance data to identify trends and recommend improvements.

• Prepare and deliver operational performance reports to management, stakeholders, and regulatory entities as required.

• Maintain evidence and documentation for applicable compliance requirements and support internal groups to ensure timely provision of compliance deliverables (e.g., RFIs, reports, filings, and records).

Qualifications:

Required

• High school diploma or equivalent; technical or vocational training .
• 3+ years of experience in power plant, battery storage, or control room operations.

• Familiarity with SCADA systems, energy management systems, and ISO dispatch processes.

• Strong understanding of electrical systems, grid operations, and energy storage technologies.

• Bachelor's degree in a relevant field such as Engineering, Energy Systems, or Operations.

• Certifications such as NERC System Operator, OSHA, or equivalent.

• Experience in customer-facing roles or industries emphasizing customer satisfaction.

• Working knowledge in one or more ISO/RTOs (ERCOT, CAISO, WECC, MISO, PJM, IESO, NYISO, ISONE, SPP).

Key Skills and Competencies

• Proficiency in monitoring and controlling complex systems.

• Strong problem-solving and decision-making abilities under pressure.

• Excellent communication and interpersonal skills, including experience with ISO communications.

• Ability to work in a 24/7 shift environment, including nights, weekends, and holidays as part of a rotating schedule.

• Commitment to safety, compliance, and customer-centric operations.

• Ability to obtain a NERC Certification within 12 months.