Control Room Operator

Cumberland County; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cumberland County Sheriff's Office is seeking an entry-level administrative monitor for the Detention Center Control Room. You will observe surveillance cameras, respond to incidents, and communicate with staff to safeguard the facility.

Maintains shift logs and reports issues to supervisors. Qualifications include a high school diploma or GED, strong observational skills, and the ability to work under pressure.

Qualifications

• High school diploma or GED required.
• Strong observational skills and attention to detail.
• Good verbal and written communication; ability to follow direction.

Responsibilities

• Monitor Sally Ports, entranceways, and hallways via surveillance cameras.
• Provide access to areas as requested and complete shift reports.
• Maintain equipment log and report maintenance or tech issues.
• Communicate effectively with detention center personnel and respond to incidents.

Skills

Observational skills

Attention to detail

Verbal and written communication

Decision making under pressure

Independent work

Education

High school diploma or GED

Job description

Work in this classification is entry-level administrative work in monitoring the Detention Center Control Room. The classification will help to safeguard the facility by diligently monitoring surveillance systems, promptly responding to emergencies, and effectively communicating with detention center personnel. Work is performed under the supervision of the Control Room Supervisor and is evaluated by direct observation of daily activities, retrospective review of employees' actions in various situations, and review of employees' written reports and completed forms.

The Cumberland County Sheriff's Office (CCSO) is an Equal Opportunity Employer. CCSO complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CCSO does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

This classification will monitor Sally Ports, entranceways, and hallways of the Detention Center by observing surveillance cameras. Provide access to areas as requested by personnel, and complete reports on all issues while on shift. Employees in this classification are expected to maintain a log of equipment and report any issues that need technology or maintenance support.

High school diploma or GED.

Management Preference

• Previous experience in security, surveillance, or related fields.
• Background check with local law enforcement agency required.
• Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the county policy. Refusal to submit to testing or a confirmed positive test shall be the basis for withdrawal of the conditional employment offer.
• Strong observational skills with an attention to detail.
• Good verbal and written communication skills and ability to follow direction and work with others.
• Ability to work independently and make quick decisions in high-pressure situations.
• Some familiarity with security procedures and protocols.
• Ability to operate surveillance and access control systems.
• Willingness to maintain a commitment to uphold human rights and respect in all interactions.