Control Manager - Vice President

JPMorgan Chase & Co.; Newark (DE); On-site; USD 180,000 - 320,000; Full time

Job summary

JPMorganChase is seeking a VP Control Manager within Asset & Wealth Management to proactively manage operational risk through business process understanding, controls design, and innovative solutions.

You will partner with WM Investment Product Operations to build a rigorous risk framework, perform analyses, identify issues, and develop creative controls. This role offers growth in a dynamic environment with cross-functional collaboration.

Qualifications

• 7+ years in controls, audit, quality assurance, or operational risk management.
• Bachelor’s degree or equivalent experience required.
• Change Management: designs and implements change management strategies, drives adoption, trains others.
• Stakeholder Management: builds trusted partnerships across business, operations, technology, audit and compliance.
• Communication Skills: clear, concise messaging tailored to audience; presents facts effectively.
• Critical & Strategic Thinking: analyzes data, identifies root causes, evaluates options.
• Teamwork: leads cross-functional teams and fosters inclusive collaboration across programs.

Responsibilities

• Proactively engage with stakeholders to identify and assess risks.
• Identify control gaps and drive actions to remediate.
• Design sustainable controls to mitigate operational risks.
• Develop data-driven governance and monitoring strategies.
• Use analytics and AI/LLM capabilities to anticipate trends and deliver solutions.
• Lead and support a dynamic team, cultivating innovation and operational excellence.
• Leave space for business-specific call outs (e.g., lead anti-fraud and cybersecurity initiatives).

Skills

Experience: 7+ yrs

Change management

Stakeholder mgmt

Communication

Critical thinking

Team leadership

Education

Bachelor's degree

Job description

Step into a role at JPMorganChase as a first line of defense strategic partner who enables the business to proactively manage operational risk by understanding business processes, designing effective controls, and driving innovation. Join a team that values collaboration and continuous improvement.

As a VP Control Manager within the Asset & Wealth Management (AWM) organization, you are empowered to add impact from day one. You’ll partner with WM Investment Product Operations to develop a rigorous approach to managing operational risk including performing risk analysis, designing sustainable controls, identifying and escalating issues, and building creative solutions. The dynamic nature of the organization provides opportunities for continued growth.

Job responsibilities:

• Proactively engage with stakeholders to identify and assess risks
• Identify control gaps and drive actions to remediate
• Design sustainable controls to mitigate operational risks
• Develop data-driven governance and monitoring strategies
• Use analytics and AI/LLM capabilities to anticipate trends and deliver solutions that elevate the risk and control environment
• Lead and support a dynamic team, cultivating a culture of innovation and operational excellence
• Leave space for business-specific call outs (example) Lead anti-fraud and cybersecurity initiatives to ensure operations are fortified and agile against emerging threats

Required qualifications, capabilities, and skills:

• 7+ years with experience in controls, audit, quality assurance, or operational risk management.*
• Bachelor’s degree or equivalent experience required.*
• Change Management: Designs and implements change management strategies for complex initiatives, drives adoption while minimizing disruption and trains others on best practices.
• Stakeholder Management: Builds trusted partnerships across business, operations, technology, audit and compliance through shared accountability. Aligns competing priorities by managing conflict constructively, influencing/negotiating scope, timelines and risk decisions.
• Communication Skills (written and verbal): Communicates clear and concise messaging tailored to the specific audience. Distills complex topics and addresses challenge confidently with facts.
• Critical & Strategic Thinking: Brings clarity and structure to ambiguous and complex problems, synthesizes data to uncover root causes and risks, rigorously evaluates options and trade-offs while challenging assumptions.
• Teamwork: Leads cross-functional teams in complex initiatives, integrates diverse perspectives and fosters inclusive collaboration across Legal, Compliance, Audit, and Risk and a broad range of programs. Advises others on team dynamics.

Preferred qualifications, capabilities, and skills:

• Regulatory Requirements: Demonstrates understanding of, and can apply, current industry/market practices and regulations applicable to the business.
• Business Acumen: Understands the business model, products, services, client journey, operating model, relevant regulations and where value and risk are created across the end-to-end process.
• Process Optimization / Reengineering: Challenges legacy ways of working to deliver practical changes and propose workflows to reduce manual touchpoints, errors, and control gaps.
• Technology and AI Literacy: Leverages emerging technology and AI tools to analyze risk, support control objectives and propose solutions (with appropriate controls); stays current on risks that can arise from ever-evolving technology. Partners effectively with AI/tech teams.