Control Manager - Trust & Security Product - Senior Associate

JPMorganChase; Columbus (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Control Manager Senior Associate within the Consumer and Community Banking Trust and Security Organization. You will identify and mitigate compliance and operational risks, collaborating with executives to design control strategies that keep our operations secure and efficient.

You will monitor portfolios, represent control management in fraud prevention forums, and drive continuous improvement in risk practices while leveraging data and technology literacy.

Qualifications

• 3+ years in control management focusing on compliance and operational risks.
• Experience monitoring and assessing risk and control environments with analytical and problem‑solving skills.
• Strong collaboration with business executives and internal stakeholder management.
• Proven ability to create and deliver impactful presentations and to drive process improvements.

Responsibilities

• Monitor product portfolio activity to ensure compliance with policies and procedures.
• Represent the Control Management organization in key LOB fraud and scam prevention forums.
• Facilitate the identification and assessment of compliance and operational risks with anti‑fraud and cybersecurity awareness.
• Develop and implement effective control strategies to mitigate identified risks using process improvement and project management.
• Conduct regular monitoring of the business's compliance and risk/control environment leveraging data & tech literacy.
• Collaborate with executives to promote early compliance and risk identification with internal stakeholders.
• Present findings and recommendations to senior management and stakeholders with strong communication.
• Drive continuous improvement in risk management practices.

Skills

Control management

Risk & compliance

Stakeholder management

Presentation skills

Process improvement

AI/ML concepts (preferred)

Automation in controls (preferred)

Digital literacy

Influence stakeholders

Quantitative reporting

Job description

As a Control Manager Senior Associate within the Consumer and Community Banking Trust and Security Organization, you will play a crucial role in identifying and mitigating compliance and operational risks. You will collaborate with business executives to design and implement effective control strategies, ensuring our operations are secure and efficient. Your work will directly contribute to the firm's success and help maintain our reputation for excellence.

Responsibilities

• Monitor product portfolio activity and development to ensure compliance with policies and procedures.
• Represent the Control Management organization in key LOB fraud and scam prevention forums.
• Facilitate the identification and assessment of compliance and operational risks, applying your knowledge of anti‑fraud awareness and cybersecurity.
• Develop and implement effective control strategies to mitigate identified risks, utilizing your skills in process improvement and project management.
• Conduct regular monitoring and assessment of the business's compliance and operational risk and control environment, leveraging your data & tech literacy skills.
• Collaborate with business executives to promote early compliance and operational risk identification, utilizing your skills in internal stakeholder management and conflict management.
• Present findings and recommendations to senior management and stakeholders, applying your presentation skills and listening & questioning abilities.
• Drive continuous improvement in risk management practices.

Required Qualifications, Capabilities & Skills

• Demonstrated ability in control management, with a focus on identifying and assessing compliance and operational risks, showcasing skills equivalent to 3 or more years of proven experience in developing effective control strategies.
• Experience in monitoring and assessing risk and control environments, with advanced analytical, technical, and problem‑solving skills.
• Strong skills in collaborating with business executives and managing conflicts, along with strong internal stakeholder management and conflict management skills.
• Proficiency in creating and delivering impactful presentations and in process improvement and project management.
• Ability to effectively manage conflicts and collaborate with stakeholders to drive compliance initiatives and ensure alignment with industry standards.

Preferred Qualifications, Capabilities & Skills

• Capability to apply AI/ML concepts to support risk management applications and enhance decision‑making processes.
• Developing skills in automation to improve control operations and boost efficiency.
• Strong digital literacy for the effective use of digital tools and platforms in control frameworks.
• Emerging ability to influence stakeholders in implementing compliance strategies and fostering collaboration.
• Proficiency in quantitative reporting to inform risk assessment and effectively present findings.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment‑based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans