Control-M Support & Maintenance Engineer (L2/L3)

NTT DATA, Inc.; Frisco (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

NTT DATA is seeking an experienced Support & Maintenance Engineer (L2/L3) in Frisco, TX to provide production support for enterprise batch processing using Control-M across distributed and mainframe platforms. The role emphasizes availability, reliability, and performance of critical workloads in a 24x7 environment, with collaboration across application, infrastructure, database, and business teams.

You will administer Control-M jobs, monitor scheduling, handle incidents, perform RCA,

Qualifications

• 5+ years of experience in providing L2/L3 Control-M scheduling and workload automation.
• 5+ years monitoring daily batch operations and ensuring successful job completion.
• 5+ years investigating and resolving job failures, scheduling issues, and workflow interruptions.
• 5+ years handling incidents, service requests, and problem records within SLA commitments.
• 5+ years performing Root Cause Analysis (RCA) and implementing preventive actions.
• 5+ years coordinating with cross-functional teams during major incidents.
• Participate in on-call support and critical production support activities.
• Control-M administration: create, modify, schedule, and maintain jobs/folders/workflows.
• Batch Operations & Monitoring: oversee batch environments and schedules.
• Change & Release Support: review and implement scheduling-related changes.

Responsibilities

• Provide L2/L3 support for Control-M scheduling and workload automation.
• Monitor batch operations and ensure timely execution of critical jobs.
• Investigate failures, perform RCA, and implement fixes.
• Coordinate with application, database, and infrastructure teams during incidents.
• Support Control-M upgrades, patches, and maintenance activities.
• Document runbooks and ensure ITIL-aligned incident, change, and release processes.

Skills

Control-M

Batch Scheduling

24x7 Support

Incident Management

Root Cause Analysis

Collaboration

Scripting

Linux/Unix

PowerShell

Python

Education

Bachelor's degree in CS/IT/Engineering

Control-M Certifications

Tools

Control-M Enterprise Manager

Control-M Server

Control-M Agents

Splunk

Dynatrace

AppDynamics

ServiceNow

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Support & Maintenance Engineer (L2/L3) to join our team in Frisco, Texas (US-TX), United States (US).

Job Description

• We are seeking an experienced Application Support & Maintenance Engineer (L2/L3) with strong expertise in BMC Control-M to provide production support, maintenance, monitoring, scheduling administration, troubleshooting, and continuous improvement of enterprise batch processing environments. The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical batch workloads, file transfers, and automated job scheduling processes across distributed and mainframe platforms.
• The role requires hands-on experience in Control-M administration, workflow scheduling, incident management, root cause analysis, and collaboration with application, infrastructure, database, and business teams in a 24x7 support environment, radiology infrastructure, and imaging workflow management, ensuring high availability and operational excellence of clinical imaging systems.

Day to Day job Duties

Application Support (L2/L3)

• 5+Years of experience in Providing L2/L3 support for Control-M scheduling and workload automation platforms.
• 5+Years of experience in Monitoring daily batch operations and ensure successful completion of scheduled jobs.
• 5+Years of experience in Investigate, analyze, and resolve job failures, scheduling issues, and workflow interruptions.
• 5+Years of experience in Handling incidents, service requests, and problem records within SLA commitments.
• 5+Years of experience in Performing Root Cause Analysis (RCA) and implement preventive actions.
• 5+Years of experience in Coordinating with application, database, infrastructure, and business teams during major incidents.
• Participate in on-call support and critical production support activities.
• Control-M Administration
• Create, modify, schedule, and maintain Control-M jobs, folders, and workflows.
• Manage calendars, scheduling tables, conditions, resources, and dependencies.
• Configure job alerts, notifications, escalation paths, and monitoring dashboards.
• Support Control-M upgrades, patches, and system maintenance activities.
• Manage user access, security roles, and operational controls.
• Perform Control-M agent installation, configuration, and troubleshooting.
• Batch Operations & Monitoring
• Monitor enterprise batch processing environments and workload execution.
• Ensure timely execution of critical business jobs and overnight batch cycles.
• Analyze job performance and optimize batch processing schedules.
• Support high-volume processing environments meeting business SLAs.
• Handle reruns, restarts, recovery activities, and failure management.
• Change & Release Support
• Review and implement scheduling-related change requests.
• Support application releases requiring batch job deployments.
• Validate job dependencies and end-to-end workflow execution.
• Participate in CAB reviews and production deployment activities.
• Continuous Improvement
• Identify opportunities for automation and workload optimization.
• Improve operational efficiency through proactive monitoring and alerting.
• Develop reusable scheduling standards and best practices.
• Recommend solutions to reduce operational risk and improve reliability.
• Documentation & Compliance
• Maintain operational runbooks, SOPs, and knowledge articles.
• Document job dependencies, schedules, escalation procedures, and recovery steps.
• Support audit, compliance, and regulatory requirements.
• Ensure adherence to ITIL processes for Incident, Problem, Change, and Release Management.

Basic Qualifications

• Control-M - 5years of hands on experience
• 5+years Strong hands-on experience with BMC Control-M Workload Automation.
• 5+years Experience with:
• Job Scheduling & Batch Automation
• Control-M Enterprise Manager (EM)
• Control-M Server & Agents
• Calendars and Scheduling Criteria
• SMART Folders
• Conditions & Resources
• Alerts and Notifications
• Workload Monitoring
• Batch Recovery Procedures
• Operating Systems - 5years of hands on experience
• Linux/Unix Administration
• Windows Server Environments
• Scripting - 5years of hands on experience
• Shell Scripting (Bash/Korn)
• PowerShell
• Python (preferred)
• Database Knowledge - 5years of hands on experience
• Oracle
• SQL Server
• PostgreSQL
• Basic SQL troubleshooting and query execution
• File Transfer & Integration - 5years of hands on experience
• Managed File Transfer (MFT)
• SFTP/FTP
• Batch Interfaces
• Automated Data Processing Workflows
• Monitoring Tools - 5years of hands on experience
• Control-M Monitoring
• Splunk
• Dynatrace
• AppDynamics
• ServiceNow

Required Experience

• 5+ years of application support experience.
• 3+ years of hands-on Control-M administration and support.
• 5+years of Experience supporting enterprise production environments.
• Strong knowledge of batch processing, workload automation, and job scheduling.
• Experience working in 24x7 support operations.
• Familiarity with ITIL processes and service management practices.
• Preferred Skills
• Control-M Certification.
• Experience with cloud platforms (Azure, AWS).
• Experience integrating Control-M with ERP, ETL, data warehouse, and business applications.
• Knowledge of DevOps and CI/CD pipelines.
• Experience with Healthcare, Retail, Banking, Insurance, or Manufacturing domains.
• Soft Skills
• Excellent analytical and troubleshooting skills.
• Strong communication and stakeholder management abilities.
• Ability to work under pressure during critical incidents.
• Strong documentation and process-oriented mindset.
• Ability to collaborate effectively with global teams.

Preferred Education Qualification

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Relevant BMC Control-M certifications preferred.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.