Control-M Customer Success Specialist (with German)

BMC Software; Germany (OH); On-site; USD 81,439 - 135,732; Full time

Job summary

BMC Software is seeking a Customer Success Specialist for Control-M to help customers accelerate adoption and maximise value from their investments.

You will work closely with Customer Success Managers, Sales, Support, Services, and Product teams, acting as a trusted technical advisor to optimise Control-M environments, navigate upgrades, migrations, and modernization initiatives.

Qualifications

• Minimum 3 years of experience with Control-M or comparable enterprise workload automation.
• Hands-on experience administering, supporting, implementing, or consulting on Control-M environments.
• Strong knowledge of Control-M 9.x environments (9.18–9.22 and newer).
• Experience with APIs, WCM, MFT, workload forecasting, monitoring, high availability.
• Experience upgrading, migrations, implementations at enterprise scale.
• Working knowledge of Oracle, SQL Server, PostgreSQL or equivalents.
• Understanding of cloud integrations, DevOps toolchains, ERP apps, data platforms, automation frameworks.
• Strong communication and stakeholder management skills; ability to build trusted relationships.
• Experience with Gainsight preferred; Control-M certifications advantageous.
• Professional proficiency in German required.

Responsibilities

• Drive customer adoption and value realization across the lifecycle.
• Develop and execute adoption plans, workshops, webinars, and QBRs.
• Act as trusted technical advisor on Control-M best practices and modernization.
• Identify risks and accelerate customer outcomes with CS and account teams.
• Provide technical sessions on adoption, governance, and automation.
• Support customers during implementations, upgrades, migrations, and SaaS transitions.
• Conduct technical reviews to identify opportunities for increased utilization.
• Leverage telemetry and Gainsight insights for proactive engagements.
• Collaborate with Product, Support, and Engineering to improve outcomes.
• Identify growth opportunities through expanded Control-M adoption.

Skills

Control-M

Customer Success

German language

Consulting

Troubleshooting

Education

Tools

Gainsight

Job description

Description and Requirements

"At BMC trust is not just a word - it's a way of life!"

CareerArc Code: CA-PF. Hybrid.

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry‑leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimised way by connecting people, systems, and data that power the world’s largest organisations so they can seize a competitive advantage.

About The Role

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. As a Customer Success Specialist (CSS) for Control‑M, you will combine deep technical expertise with customer success best practices to help customers accelerate adoption, maximise business value, and achieve desired outcomes throughout their lifecycle.

Working closely with Customer Success Managers, Sales, Support, Services, and Product teams, you will act as a trusted technical advisor, helping customers optimise their Control‑M environments, adopt new capabilities, and successfully navigate implementations, upgrades, migrations, and modernisation initiatives. This role is ideal for professionals who are passionate about enterprise automation, workload orchestration, customer engagement, and technology‑driven business outcomes.

The successful candidate will possess both strong customer‑facing consulting skills and hands‑on Control‑M expertise, enabling them to confidently engage with administrators, architects, technical leaders, and business stakeholders alike.

Key Responsibilities and Contributions

• Drive customer adoption and value realisation throughout the customer lifecycle by executing Customer Success motions and engagement plans.
• Develop and execute adoption plans, workshops, webinars, health reviews, and Quarterly Business Reviews (QBRs).
• Serve as a trusted technical advisor, providing guidance on Control‑M best practices, architecture, operational excellence, and modernisation initiatives.
• Partner with Customer Success Managers and account teams to identify risks, accelerate customer outcomes, and improve customer health.
• Deliver technical advisory sessions focused on solution adoption, operational optimisation, governance, automation, and business value realisation.
• Support customers during implementations, upgrades, migrations, SaaS transitions, and strategic transformation projects.
• Conduct technical reviews and adoption assessments to identify opportunities for increased utilisation and business impact.
• Leverage customer telemetry, product usage data, and Gainsight insights to drive proactive engagements and recommend adoption actions.
• Collaborate with Product Management, Support, Professional Services, and Engineering teams to advocate for customer needs and improve customer outcomes.
• Identify growth and expansion opportunities through increased adoption of Control‑M capabilities and communicate business leads to Sales teams.

Required Skills & Experience

• Minimum 3 years of experience working with Control‑M or comparable enterprise workload automation and scheduling solutions.
• Hands‑on experience administering, supporting, implementing, or consulting on Control‑M environments, including on‑premises and/or SaaS deployments.
• Strong knowledge of Control‑M version 9.x environments, preferably 9.18, 9.19, 9.20, 9.21, 9.22 and newer releases.
• Experience with Control‑M capabilities such as APIs, Workload Change Manager (WCM), Managed File Transfer (MFT), Workload Archiving, forecasting, monitoring, high availability, and enterprise scheduling.
• Practical experience performing upgrades, migrations, implementations, and supporting enterprise‑scale production environments.
• Working knowledge of enterprise databases including Oracle, Microsoft SQL Server, PostgreSQL, or equivalent technologies.
• Understanding of integrations across cloud platforms, DevOps toolchains, ERP applications, data platforms, automation frameworks, and enterprise application ecosystems.
• Strong troubleshooting, analytical, consulting, and problem‑solving skills with the ability to translate business objectives into technical recommendations.
• Excellent communication, presentation, stakeholder management, and customer engagement skills, with the ability to build trusted relationships at multiple organisational levels.
• Experience using Customer Success methodologies and platforms such as Gainsight is preferred. Control‑M certifications are considered strong advantages.
• Professional proficiency in German is required.

Our Commitment to You

BMC’s culture is built around its people. We have 6,000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talent from diverse backgrounds and experiences to ensure we face the world together with the best ideas.

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, colour, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure, and certifications; and other business and organisational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country‑specific benefits.

At BMC, it is not typical for an individual to be hired at or near the top of the range. A reasonable estimate of the current range is €71,325 - €118,875.