Control Desk Specialist - PRN

Hugh Chatham Health; Winston-Salem (NC); On-site; USD 29,000 - 43,000; Part time

Job summary

Advocate Health in Winston-Salem, North Carolina, is seeking a Control Desk Specialist to manage patient referrals, scheduling add-on and emergent cases, and serve as an administrative resource across departments.

Responsibilities include coordinating transportation to the Procedure Room, handling high volumes of calls, and ensuring HIPAA-compliant communication with patients and staff; a High School diploma is required, with healthcare related degrees desirable.

Qualifications

• High School diploma required.
• Healthcare related associate or bachelor's degree desirable.
• Work experience in a hospital procedural setting preferred.

Responsibilities

• Send for patients and coordinate transportation to the Procedure Room.
• Handle scheduling and posting add-on and emergent cases from residents/surgeons.
• Maintain transportation tracking records.
• Coordinate supply needs for Procedure Rooms and Labor & Delivery.
• Contact the Surgical Services Scheduling Center about cancellations for current and next day.
• Assist the Charge Nurse to ensure daily schedule runs smoothly.
• Print pick lists and patient stickers when requested.
• Monitor Procedure Room and scrub access for third-party vendors.
• Communicate respectfully with patients, families, and healthcare providers per HIPAA.
• Obtain patient and surgeon data for emergent OB/GYN cases from Birth Center.

Skills

Medical terminology

Excellent computer skills

High volume calls

Education

High School diploma

Healthcare related associate or bachelor's degree desirable

Tools

Epic

Encompass

Job description

Department

37700 Wake Forest Baptist Medical Center - Administration: Surgery

Department

37700 Wake Forest Baptist Medical Center - Administration: Surgery

Status

Part time

Benefits Eligible

No

Hours Per Week

8

Schedule Details/Additional Information

Schedule Varies

Preferred

Epic/Encompass experience Excellent computer skills Experience with high volume calls Medical terminology

Pay Range

$20.80 - $31.20

Position Highlights

• Location: Winston Salem, North Carolina
• PRN

Job Summary

The Control Desk Specialist is responsible for sending for patients, scheduling and posting add-on/emergent cases, serving as an administrative resource including responding to multiple internal and external calls. Ensures that all contacts with patients, staff, physicians, and all customers are conducted in a professional, courteous, helpful and considerate manner.

What You'll Need

• High School diploma required.
• Healthcare related associate or bachelor's degree desirable.
• Work experience in a hospital procedural setting preferred.

What You'll Do

• Responsible for sending for patients, communicating with the nursing unit to determine the mode of transportation to the Procedure Room, and contacting the transporter to transport the patient to the Procedure Room.
• Handles multiple phone calls related to scheduling and posting add-on and emergent cases from residents/surgeons, as well as general questions from other departments.
• Maintains detailed transportation tracking records.
• Coordinates supply needs for Procedure Rooms and Labor & Delivery.
• Responsible for contacting the Surgical Services Scheduling Center in regards to case cancellations for current day and for the next day, as well as communicating with them about any cases that were cancelled during the night.
• Communicates with Clinical Coordinators regarding specific case needs or requests and assists the Charge Nurse in making sure the daily schedule runs efficiently by reporting any changes and additions to the schedule.
• Responsible for printing pick lists and patient stickers when requested.
• Monitors and coordinates Procedure Room access and scrub access for third party vendors.
• Communicates courteously, promptly and appropriately to patients, family members and health care providers strictly adhering to HIPPA guidelines.
• Communicates with the Emergency Department and all areas of The Birth Center to obtain patient and surgeon data when emergent OB/GYN cases arise.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.