Control Desk Operator/Analyst

Polymarket; Northern (KY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Competitive salary & equity

Unlimited PTO

Full Health, Vision, & Dental coverage

401k match

Hardware setup: new MacBook Pro, big显示

Job summary

Polymarket is seeking a US Control Desk Operator / Analyst to join our 24/7 trading platform, serving as the first line of defense for our CFTC-regulated DCO and DCM. This shift-based role runs 4:00 PM – 12:30 AM and reports to the Head of Regulatory Operations.

The ideal candidate has hands-on experience with CFTC frameworks and can execute manual workflows while collaborating with engineers to automate them for tomorrow.

Qualifications

• Bachelor's degree required.
• 3+ years direct experience in clearing, settlement, reconciliation, or financial operations.
• Familiarity with CFTC regulations, Part 38 (DCM) and Part 39 (DCO).
• Strong knowledge of KYC, KYB, AML, and fraud prevention workflows.
• Experience with ACH, wire transfers, and withdrawals.

Responsibilities

• Execute time-sensitive manual workflows and resolve instrument issues when data providers fail.
• Review, reconcile daily transactions including deposits and withdrawals.
• Process manual KYC/KYB applications and perform AML research.
• Investigate transaction logs and data feeds to resolve user disputes.
• Draft technical specifications and partner with engineers to automate workflows.
• Review and improve SOPs; flag any unclear or improvable processes.
• Maintain real-time communication with Control Desk, developers, data vendors, Legal and Compliance.
• Stay updated on CFTC regulations and surveillance frameworks.

Skills

CFTC regulations

KYC/KYB/AML workflows

manual break resolution

APIs

SQL

databases

risk oversight

documentation writing

Education

Bachelor's degree

Tools

SQL

APIs

Job description

About Polymarket

Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.

About the Role

Polymarket is looking for a US Control Desk Operator / Analyst to sit at the intersection of market operations, risk oversight, compliance, and technology — serving as a critical first line of defense for our CFTC-regulated Derivatives Clearing Organization (DCO) and Designated Contract Market (DCM). This is a shift-based role running 4:00 PM – 12:30 AM, supporting one of the most dynamic 24/7 trading platforms in the industry.

The ideal candidate has hands-on experience with CFTC regulatory frameworks, but more importantly, brings a relentless roll-up-your-sleeves mentality. We need someone who can flawlessly execute manual operational tasks today while working with our engineers to automate them for tomorrow. This role reports directly to the Head of Regulatory Operations.

What You'll Do

• Execute critical, time-sensitive manual workflows including resolving trading instruments when automated data providers (oracles) fail and performing manual ledger reconciliations

• Action, review, and reconcile daily transactions — ACH deposits, wire transfers, and withdrawals — ensuring proper flow of funds

• Process manual KYC/KYB applications that trigger heightened risk flags; conduct deep-dive AML research on user profiles to prevent fraud

• Serve as the investigative backbone for the CX team — research transaction logs, data feeds, and contract specifications to resolve user disputes

• Identify process inefficiencies, draft clear technical specifications, and partner with engineers to automate repetitive workflows

• Critically evaluate existing SOPs and speak up when a policy or process doesn't make sense or could be optimized

• Maintain real-time communication across the Control Desk, developers, external data vendors, and senior management including Legal and Compliance

• Monitor compliance with rules governing FCMs and intermediaries; stay current on CFTC regulations, guidance, and enforcement trends to support internal policy and surveillance frameworks

What We're Looking For

• Bachelor's degree required

• 3+ years of direct experience in clearing, settlement, reconciliation, or financial operations with hands-on break resolution as a core part of the role

• Demonstrated familiarity with CFTC regulations, particularly Part 38 (DCM) and Part 39 (DCO), as well as FCM/intermediary oversight

• Strong working knowledge of KYC, KYB, AML, and fraud prevention workflows including manual adjudication of high-risk or escalated cases

• Proven track record with ACH, wire transfers, and withdrawal processing in a regulated or high-volume environment

• Familiarity with technical concepts (APIs, SQL, databases) to effectively translate operational needs into engineering specs

• Strong attention to detail under time pressure — you catch things others miss, consistently, when the stakes are real

• Ability to write clear, precise process documentation and technical specifications that engineers can actually act on

• Comfort operating in fast-moving environments where processes are still being built and ambiguity is the norm

• (Plus) Experience at a fintech, crypto exchange, or prediction market platform

• (Plus) Familiarity with stablecoin or on-chain settlement mechanics

• (Plus) Prior experience partnering with engineering teams to scope and ship operational automations

• (Plus) SQL or basic scripting ability to pull data and investigate discrepancies independently

Benefits

• Competitive salary & equity

• Unlimited PTO

• Full Health, Vision, & Dental coverage

• 401k match

• Hardware setup: new MacBook Pro, big display, & accessories

Pay Transparency

Base salary range: $100,000 to $125,000 annually, plus equity and benefits.

This range reflects a good-faith estimate for this position. Experience levels vary widely within a title here, so please reach out even if your expectations fall outside it. We're always happy to chat.