Control Center Technician

North County Transit District; Oceanside (CA); On-site; USD 68,000 - 90,000; Full time

Job summary

The North County Transit District is seeking a Control Center Technician to monitor CCTV, railroad radios, and regional communications to ensure public safety across the NCTD service area.

You'll receive and prioritize calls for emergency and non-emergency assistance, coordinate resources with public safety personnel and contractors, and document incidents and prepare reports. Some overtime and shift work, including nights and weekends, is required.

Qualifications

• Requires High School Diploma or GED.
• At least 1 year of directly relevant experience in CCTV monitoring, radio communications, or similar public-safety environment.
• Ability to prepare incident reports and documentation; testify when needed.

Responsibilities

• Monitor CCTV, radio systems, and regional communications for security and safety.
• Receive, prioritize, and relay emergency and non-emergency calls.
• Support staff during emergencies, including notifications and communication with field staff.
• Coordinate resources with public safety personnel and contractors.
• Conduct active video monitoring and document incidents; provide video evidence for reports.
• Provide information to train platforms via public address system.
• Complete required reports and documentation using various software tools.
• Perform other related duties as assigned.

Skills

Public safety telecommunications

CCTV monitoring

Radio communications

Emergency response coordination

Education

High School Diploma/GED

Tools

CCTV systems

Two-way radios

Public address systems

Microsoft Office

Job description

DEFINITION

The Control Center Technician is responsible for handling calls for emergency and non-emergency security and public safety assistance at multiple locations within the NCTD service area. S/he works in close coordination with other staff members, including NCTD and contract service providers within dynamic environments; coordinates first responder and NCTD staff and contractors; monitors and operates a variety of telecommunications, control center equipment and systems; and performs a variety of administrative duties involved in the preparation and maintenance of related reports. The Control Center Technician prepares incident reports and activity logs and testifies in court when subpoenaed.

Distinguishing Characteristics

This is a bargained position represented by the International Association of Sheet Metal, Air, Rail, and Transportation workers (SMART) Union and functions as a technician, monitoring District Closed Circuit Television (CCTV), railroad and regional radio communications, networked data communication systems while providing emergency communication and coordination with NCTD personnel, contract service providers, and emergency responders.

Supervision Received and Exercised

S/he works under immediate direction from the Manager of Security and general direction of the Security Director. This position exercises no supervisory authority. This position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.

Working Conditions

Working conditions include office and transit operations control center setting involving contact with NCTD and contract personnel, public safety personnel, and the public. The Control Center Technician may be subject to shift changes and overtime. S/he must be able to work rotating shifts, including nights, weekdays, weekends, and holidays. Business travel may be required periodically between District sites, governmental agencies, consultants’ facilities, and other locations as required.

Essential Functions

Duties may include, but are not limited to, the following:

• Monitors NCTD CCTV system, NCTD transit radio, rail operations radios, and San Diego County Regional Communication System.
• Receives, evaluates, prioritizes, and relays calls for emergency and non-emergency security and public safety assistance.
• Provides direct support to District staff during emergency situations as directed management, to include assisting with phone notifications, documentation, and communication with field staff.
• Coordinates resources and/or provide information to public safety personnel.
• Utilizing Closed Circuit Television (CCTV), conducts active video monitoring of various locations, captures video evidence for the use in criminal and civil proceedings, listens and responds to radio traffic, responds to reports of suspicious activity, investigates and reports suspicious activity, and notifies law enforcement of criminal activity; captures video evidence for reporting purposes.
• Provides information to the train platforms via the visual/audio public address system.
• Completes required reports and other documentation, utilizing a variety of tools which are heavily focused on software and electronic technology.
• Performs other related duties as assigned.

Education/Experience

• High School Diploma/GED required.
• Minimum one (1) year directly relevant experience in a similar environment (such as CCTV monitoring, radio communication, etc.), including customer service.

A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.

Certificates / Licenses

• Possess and maintain a California driver’s license, Class C, with less than 36 points in the prior 36 month period and no DUI’s in the prior 7 year period.
• Maintain compliance with the District’s policies regarding Conflict of Interest and Ethics.

General Requirements

• Knowledge of operations, services and activities of a public safety or public transit telecommunications center, highly desirable.
• Knowledge of, or ability to learn, procedures for operating two-way radios and public address systems.
• Ability to manage and maintain simultaneous, transitional, and emerging priorities, including the ability to react productively and make sound decisions in emergency situations.
• Ability to make decisions, solve problems, resolve conflicts, exercise resourcefulness, and prioritize tasks to meet a variety of demands.
• Exceptional verbal and written communication skills required.
• Ability to solicit and maintain the cooperation of a wide variety of persons of different backgrounds and maintain harmonious and productive working relationships with District personnel and contractors at various organizational levels.
• Ability to accept constructive criticism and apply it productively to professional performance.
• Demonstrated proficiency with computers and a variety of computer software programs in a Windows environment. Must be proficient in Microsoft Office Suite software (Word, Excel, PowerPoint, and Outlook).

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment, and lift equipment up to 25 pounds on a periodic basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between District locations and other destinations, work in evenings when required work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.

Machines / Tools / Equipment

• Ability to operate a personal computer and Microsoft Office Suite programs.
• Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.
• Must be able to effectively use closed circuit television equipment, two-way radios, land line and cellular telephones, public address systems, telephone systems.

Application Information

All applicants must complete and submit an online application at www.gonctd.com/careers.

A job offer is contingent upon the successful completion of a pre-employment drug screen and background check.

NCTD is an Equal Opportunity Employer. NCTD will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if NCTD is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.