Control Center Operator I / Production Control Center

Saws; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Saws is seeking a Control Center Operator I to monitor pumping equipment and operate potable, recycled wastewater, and lift stations. This entry‑level role ensures pressure, quality, and quantity meet defined parameters for domestic, fire, and recycled water use.

Responsibilities include monitoring systems, dispatching on‑call staff, maintaining logs, and coordinating with technicians and customers. Requires a high school diploma, 1 year related experience and upcoming water operator licenses.

Qualifications

• High school or GED required.
• One year experience in groundwater, recycled, distribution or similar environment.
• Within 6 months, TCEQ Class D Water Operator License; within 12 months, Class C Groundwater Treatment Operator License.
• Ability to report on time and work designated schedules.

Responsibilities

• Monitor system pressures and pump performance to select appropriate pumping schemes.
• Identify emergencies and communicate with responders and supervisors to decide action.
• Receive potable water requests and assist in determining follow‑up steps.
• Identify equipment faults, initiate work orders for repairs.
• Notify technicians as repairs are needed and dispatch on‑duty personnel.
• Maintain records and logs coordinating pump activity with projects and changes.
• Inform other operators about ongoing problems and operational issues.
• Perform basic calculations and work overtime as needed.

Skills

Team collaboration

Effective communication

Public relations

Problem solving

Education

High school diploma or GED

Tools

Dispatching systems

Excel spreadsheets

Microsoft Office

Two-way radio

Job description

Grade 15 - Starting Hourly Rate: $20.95. Rate of pay depends on qualifications.

JOB SUMMARY

The Control Center Operator I is an entry level position responsible for monitoring and operating pumping equipment for potable, recycled wastewater and lift station systems at defined parameters to ensure uninterrupted quantity, quality and pressures for domestic, fire, and recycled water use. Monitors pumping methods, valve activity, tank levels, treatment process analyzers and other system operational strategies.

ESSENTIAL FUNCTIONS

• Monitors system pressures by reviewing historical data, pump performance, system hydrology, and customer demand, matching them with appropriate pumping schemes.
• Identifies criticality of emergency situations, under supervision makes decisions and communicates with first responders, supervisors and emergency personnel, and assists in making decisions to determine further action, prioritizes problems according to severity.
• Receives requests for potable water, and reuse system repair isolations, evaluates and assists in making decisions to determine further action.
• Identifies equipment failures, initiates work orders for emergency and corrective repairs.
• Notifies technicians of needed repairs in a manner appropriate for the severity of the problem.
• Dispatches on-duty and on-call personnel as necessary to address problems.
• Learns the process and makes entries on records, activity logs and lists of equipment readiness to coordinate pump activity with main breaks, emergency shutdowns, construction projects and pressure zone changes.
• Informs other operators about ongoing problems and operational issues.
• Calculates basic level mathematics.
• Establishes and maintains effective working relationships and public relations.
• Performs other duties as assigned.

DECISION MAKING

• Control Center Operator I will work under close supervision.

MINIMUM REQUIREMENTS

• High school or GED.
• One year experience in the groundwater, recycled, distribution or similar work environment.
• TCEQ Class "D" Water Operator License within 6 months and Class "C" Groundwater Treatment Operator License within 12 months of hire.
• Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.

PREREQUIRED QUALIFICATIONS

• TCEQ Class "B" Groundwater Treatment Operator license.

JOB DIMENSIONS

• Basic understanding in the use of dispatching systems, word processing, Excel spreadsheets and multiple database software applications.
• General Knowledge of Production and Distribution Systems; various mapping systems and work order system.
• Ability to use the two-way radio communications systems.
• Ability to work effectively in a team environment, coordination with technicians, internal and external customers, consultants, management, and regulatory agencies.
• Ability to establish and maintain effective working relationships with internal and external contacts.
• Ability to work night and weekend shifts and holidays, rotating shifts, and will be required to work overtime.
• Ability in the use of dispatching systems and Microsoft software applications.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The Control Center Operator I works in an office environment, and must be able to sit, stand, walk, climb stairs, have a clear speaking voice, good hearing, visual acuity and full color differentiation, be able to operate a keyboard and mouse, and lift up to 25 pounds.