Control Center Assistant

Oak Ridge National Laboratory; Oak Ridge (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

Flexible hours

Job summary

Oak Ridge National Laboratory seeks a Control Center Assistant to operate communications systems for emergency and non-emergency requests. You’ll work in the Laboratory Emergency Response Center on rotating shifts, handling calls, alarms, and radio communications with calm and accuracy.

Qualifications include AA/AS and/or Public Safety Telecommunicator certifications, plus at least five years of customer service or call center experience and a valid Tennessee driver’s license.

Qualifications

• Minimum five years of customer service and/or call center experience.
• AA/AS and/or certifications in Public Safety Telecommunicator, Fire Service Communicator, or Emergency Medical Dispatcher.

Responsibilities

• Operate a multi-line telephone system for emergency and non-emergency calls.
• Monitor and operate alarm systems and radio communications.
• Provide emergency assistance by telephone and dispatch resources as needed.
• Maintain logs and documentation for LERC operations.

Skills

Customer service

Call center

Emergency communications

Interpersonal communication

Phone systems

Education

AA/AS or public safety certifications

Tools

Multi-line phone system

Alarm monitoring systems

Radio transmitters/receivers

Job description

We are seeking a Control Center Assistant who will focus on operating telephone, radio, or other communications to receive and communicate emergency and non-emergency assistance requests. This position resides in the Facilities and Operations Directorate, Laboratory Protection Division, Laboratory Shift Superintendent (LSS) Department at the Oak Ridge National Laboratory (ORNL).

As part of our team, you will work in an 8-hour and/or 12-hour rotating shift assignment under minimal supervision, performing the following duties in the Laboratory Emergency Response Center.

Major Duties/Responsibilities:

• Operate a multi-line telephone system to answer emergency and non-emergency calls for service.
• Operate and monitor multiple alarm systems (facility safety, fire, radiation, utility).
• Operate and communicate through multiple radio transmitters and receivers.
• Calm, negotiate, advise, and otherwise communicate with callers to obtain necessary and accurate information.
• Simultaneously process information without sacrificing speed and accuracy.
• Determine appropriate nature of calls and dispatch appropriate resources necessary for mitigation.
• Monitor location, status, and needs of responders by use of radio, telephone, computer, logs, and other means.
• Simultaneously using multiple monitors and systems associated with LERC operations.
• Provide emergency medical assistance to the public by telephone.
• Update and dispatch information as it is received; retrieving necessary information through computer resources.
• Use systems and equipment to make on-site and off-site emergency notifications, initiating protective actions, and conveying other announcements as needed/directed.
• Perform limited Visitor Service duties (issuing badges and assisting with site access).
• Maintain required forms and logs.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• AA/AS and/or certifications in Public Safety Telecommunicator, Fire Service Communicator, and Emergency Medical Dispatcher.
• Must have a minimum of five years of customer service and/or call center experience or an equivalent combination of education and experience.
• Must have a valid Tennessee Driver’s license.

Preferred Qualifications:

• Experience as a dispatcher or telecommunicator with a public safety or emergency medical agency is desired.
• Highly organized and able to prioritize and schedule multiple activities.
• Ability to effectively communicate with senior management and a wide variety and level of staff.
• Ability to effectively communicate and interface with Federal, State, and Local government agencies.

Special Requirements:

• Visa sponsorship is not available for this position.
• This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

About ORNL:

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation’s most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.