CONTROL BOOTH OPERATOR (PART-TIME)

Cameron County; San Benito (TX); On-site; USD 31,000 - 47,000; Full time

Job summary

Cameron County is seeking a Control Booth Operator. The role involves operating the facility's control booth, logging events, monitoring security and resident movement, and coordinating with staff while maintaining strict adherence to PREA and TJJD standards.

A high school diploma or GED is required, along with a valid Texas driver's license and ability to pass background checks. Candidates must communicate clearly in English, be 21 or older, and be prepared for rotating shifts, on-site work,

Qualifications

• High school diploma or GED required.
• Must be 21 years of age or older.
• English communication required; bilingual preferred.
• Background check and drug screen required.

Responsibilities

• Maintain facility entry log with significant events, resident statuses and staff movements.
• Ensure residents and equipment are accounted for and the environment is safe.
• Answer facility calls professionally and follow telephone procedures.
• Control facility access and ensure doors remain secured unless authorized.
• Be familiar with the facility program schedule and support agencies.
• Monitor security and fire alarm systems and asset protection.
• Maintain logs for visitors, interns, grievances, and medical information.
• Adhere to PREA, TJJD, CCJJD policies and zero tolerance for abuse.

Skills

Effective communication

English proficiency

Safety awareness

Teamwork

Record keeping

Shift work

Education

High school diploma or GED

Tools

Basic computer skills

Job description

CONTROL BOOTH OPERATOR

Hourly: $15.00

REPORTS TO:

All Control Booth Operators are under the direct supervision of the Shift Supervisors, Operations Managers, and Facility Administrator.

SUPERVISES:

N/A

MINIMUM REQUIREMENTS:

Education and Experience:

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, abilities sufficient to successfully perform the duties and responsibilities of this job as required by the Texas Juvenile Justice Department, to include a high school diploma or GED.

Licenses, Certificates, and Experience

• Must be over twenty-one (21) years of age;
• Current Texas Driver's License and must have current automobile insurance;
• Ability to communicate effectively (reading, writing, and understanding) in English is required; bilingual is preferred;
• Able to submit to a drug urinalysis pre-screening exam and pass a criminal background check. If the candidate for employment does have a criminal record, it must be cleared through the requirements as set forth by the Texas Juvenile Justice Department;

TYPICAL DUTIES

• Maintain legible facility main entry log, listing: all significant events; resident statuses; assigned staff, facility entry and exiting; logging outgoing calls to service agencies; logging operational information pertaining to assigned staff and or visitors, interns, contract, or volunteers.
• Maintain accountability of all residents and equipment and ensure that the environment is safe, clean, and secure.
• Acting as the operator, answering the telephone for the facility and always being professional and courteous when communicating with staff, non-staff, and following telephone procedures.
• Controlling the security of the facility access. Keeping all magnetic and locked doors secured and only opening them when recognized facility staff or Chain of Command personnel request access. All others must be escorted.
• Be familiar with the facility program schedule to anticipate resident movements or needs.
• Be familiar with support and service agencies to facilitate coordination, e.g. Tropical Texas (AVAIL); medical services; fire safety services; local law enforcement agencies, etc...
• Monitor security and fire alarm systems, including closed circuit monitors.
• Knowledge and monitoring of the Guardian RDIF website/program and use of Spartan hand-held device by facility staff.
• Maintain communication with other staff to ensure continuity of care.
• Check the schedule for changes and advise staff of pertinent information.
• Practice good discipline in using the radio communications system.
• Maintain other logs, such as visitors, interns, volunteers, teachers, grievances, medical, resident monitoring logs, etc...
• Adhere, maintain, and comply with professional conduct and ethical behavior consistent with the standards and policies and procedures expected by the Prison Rape Elimination Act (PREA), TJJD, Cameron County, and Cameron County Juvenile Justice Department (CCJJD) at all times, both on duty and off duty.
• Adhere and comply with all PREA standards and follow zero tolerance towards all forms of sexual abuse and sexual harassment.
• Adhere and comply with all TJJD standards to include Abuse, Neglect, and Exploitation (ANE) standards and cooperate with all ANE investigations.
• Adhere and comply with all CCJJD's and Cameron County's policies and procedures and know how to keep abreast of any changes to said policies and procedures, including maintaining an effective safety program as established by Cameron County.
• Abide by all federal, state, and local laws; the nature of our profession requires being a good role model and setting a good example at all times.
• Attend staff meetings and trainings as required.
• Employment is contingent upon federal, state, local and/or grants availability.
• CCJJD is an At-Will employer; the department has the right to terminate your employment for any legal reason, or no reason, at any time either with or without notice.
• Attend work punctually and regularly to provide of care for residents and dependability with co-workers and shift supervisors.
• Perform duties specific to shift as determined by the Facility Administrator, Operations Manager, Shift Supervisor and performs other duties as may be assigned.
• Perform any and all other duties as assigned by the Chief Juvenile Probation Officer and/or designee to include reassignment which is in the best interest of the department.

SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Standard practices in area of assignment.
• General knowledge of establishing appropriate relationships, and social adjustment.
• Safety and security techniques and standards.

Skills In:

• Monitoring and responding to resident behavior.
• Problem solving and decision making.
• Both verbal and written communication in English.
• Basic Computer skills in word processing, spreadsheets, databases and a variety of software packages

Ability To:

• Required to work a rotating schedule in order to meet the needs of the facility, which may include double shifts (16+ hours) to include weekends and holidays
• Work efficiently both independently and as part of a team.
• Reason and make judgments and decisions.
• Maintain resident and facility confidentiality.
• Manage time well, perform multiple tasks, and organize diverse activities.
• Submit written documentation clearly, accurately, and impartially.
• Perform effectively and courteously in a stressful environment while maintaining a professional manner.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other county employees and officials, representatives of the juvenile justice system and the general public.

WORK ENVIORNMENT AND PHYSICAL DEMANDS

Work Environment:

• Tobacco free environment.
• Absolutely no electronic devices, smart watches or cell phones allowed in the facility while either on/off shift.
• Must be able to work in high noise level environment.
• Moderate travel with little or no notice (emergency transport) requiring additional hours after scheduled shift and/or overnight stays may be required for transports or training.
• Subject to contact with communicable diseases, hazardous waste, human fecal manner and foul odors.
• At no time, will the review or use of social media be allowed while on duty, and/or on County provided electronic equipment, except in limited situations where such activity is work related and is authorized by the Chief Juvenile Probation Officer or designee.

Physical Demands:

• Physical requirements include the ability to lift/carry up to 35 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and basic office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform essential functions.
• Subject to stressful environment for extended periods of time.

Work Uniforms:

• County shirts provided by facility.
• Jeans shall be worn but cannot be torn, tattered or tight fitting.
• Close toed shoes shall be worn either flats or athletic shoes.
• If visible tattoos, sleeves or cover ups must be worn.
• Sets the example regarding personal appearance with regards to hair being neat and only natural colors may be used if dyed.
• Only jewelry allowed is a watch, wedding band and stud earrings for females. Necklaces may be worn inside your county issued shirt. No piercings on face area including tongue or exposed body areas.

AA/EEO/MFD EMPLOYER