Contracts Manager

Whatnot; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Holiday policy

Health insurance

Work From Home support

Home office allowance

Cell phone & internet allowance

Wellness allowance

Childcare allowance

Family planning

Job summary

Whatnot's legal team is hiring a Contracts Manager to own the contract process end-to-end across all commercial agreements. You will draft, negotiate, and archive contracts, while building templates and workflows in Ironclad and partnering with cross-functional teams.

The role emphasizes speed, structure, and clear communication with non-lawyers, and requires experience with MSAs, SOWs, DPAs, and order forms, as well as AI workflow fluency.

Qualifications

• 5+ years in contract management, procurement, or commercial legal roles.
• Experience with vendor, procurement, and commercial agreements including MSAs, SOWs, DPAs, and order forms.
• Ability to negotiate deviations and counsel when needed.
• Experience setting up templates, workflows, and leveraging a CLM system.

Responsibilities

• Own the contract lifecycle from drafting through execution and archive.
• Negotiate standard and non-standard terms directly.
• Manage contract amendments and repository.
• Build templates, playbooks, and Ironclad workflows.
• Collaborate with cross-functional teams on terms and process.
• Own reporting and contract analytics.

Skills

Vendor contracts

MSAs

SOWs

DPAs

Negotiation

Templates & playbooks

Cross-functional collaboration

Ironclad CLM

Workflow automation

Ambiguity handling

Tools

Ironclad CLM

Job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

Whatnot's legal team supports every part of a hypergrowth marketplace, moving fast without a playbook to copy. We're hiring a Contracts Manager to own our contract process end-to-end across all types of commercial agreements. You'll bring structure and speed to how Whatnot contracts, working closely with the teams whose deals you're supporting.

• Own the contract lifecycle, from drafting through execution and archive

• Negotiate standard and non-standard terms directly

• Own commercial contract amendments

• Build and maintain contract templates, playbooks, and Ironclad workflows

• Partner with relevant cross-functional teams on terms and process

• Own the contract repository and reporting.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our San Francisco, New York, or Los Angeles hubs.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

As our next Contracts Manager, you should have 5+ years of contract management, procurement, or commercial legal experience, ideally at a fast-paced tech or marketplace company, plus:

• Hands-on experience with vendor, procurement, and commercial agreements, including MSAs, SOWs, DPAs, and order forms

• Comfortable negotiating with real latitude. You know the difference between a routine deviation and one that needs counsel, and you don't wait to be told which is which

• Proficient with Ironclad (or equivalent CLM), including setting up and managing templates and workflows

• Strong organizational skills, especially at high contract volume. You keep a clean repository and catch renewals and expirations before anyone has to ask

• Clear communicator across legal and non-legal audiences. You can explain contract status to someone who isn't a lawyer without losing anyone

• Demonstrated AI tool fluency. You've used AI to build a real workflow, not just to draft or summarize occasionally

• Comfortable owning ambiguity. You build process where it's missing instead of waiting for one to exist

Benefits

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please note: Whatnot will only contact you through official @whatnot.com email addresses. If you see an email impersonating a Whatnot recruiter, please disregard and report it as spam.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.