Contractor Support Specialist - Building Materials Sales

Hayward Lumber; Campbell (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401K

Paid time off

Job summary

Hayward Lumber, based in Campbell, CA, is seeking a Contractor Support professional to manage contractor orders and provide product recommendations. You will coordinate bulk and custom orders, track progress, and maintain clear communication with contractors to meet project timelines.

The role emphasizes accurate data entry, helpful customer service, and collaboration with vendors and sales reps to ensure timely fulfillment. A drug test and background check are required.

Qualifications

• Customer service experience and strong communication are essential.
• Ability to process orders accurately and efficiently.
• Good product knowledge of building materials is a plus.

Responsibilities

• Determine customer needs and recommend products and solutions.
• Respond to inquiries about orders, pricing, deliveries, and quotes.
• Build relationships with contractors to grow business.
• Input orders and pricing into the system and schedule deliveries.
• Coordinate with vendors to ensure timely fulfillment.
• Support outside sales reps to satisfy customers.
• Follow up on deliveries to ensure accuracy and timeliness.

Skills

Customer service

Order processing

Product knowledge

Communication

Teamwork

Tools

Computer skills

Math skills

Job description

Hayward Lumber, based in Campbell, CA, is seeking a Contractor Support professional to manage contractor orders and provide product recommendations. You will coordinate bulk and custom orders, track progress, and maintain clear communication with contractors to meet project timelines.

The role emphasizes accurate data entry, helpful customer service, and collaboration with vendors and sales reps to ensure timely fulfillment. A drug test and background check are required.