Contractor Sales

Hayward Lumber; Campbell (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401K

Paid time off

Job summary

Hayward Lumber, based in Campbell, CA, is seeking a Contractor Support professional to manage contractor orders and provide product recommendations. You will coordinate bulk and custom orders, track progress, and maintain clear communication with contractors to meet project timelines.

The role emphasizes accurate data entry, helpful customer service, and collaboration with vendors and sales reps to ensure timely fulfillment. A drug test and background check are required.

Qualifications

• Customer service experience and strong communication are essential.
• Ability to process orders accurately and efficiently.
• Good product knowledge of building materials is a plus.

Responsibilities

• Determine customer needs and recommend products and solutions.
• Respond to inquiries about orders, pricing, deliveries, and quotes.
• Build relationships with contractors to grow business.
• Input orders and pricing into the system and schedule deliveries.
• Coordinate with vendors to ensure timely fulfillment.
• Support outside sales reps to satisfy customers.
• Follow up on deliveries to ensure accuracy and timeliness.

Skills

Customer service

Order processing

Product knowledge

Communication

Teamwork

Tools

Computer skills

Math skills

Job description

Title: Contractor Support

Classification: Full Time - Hourly

Pay Range: $20 to $22

Location: Campbell, CA

Reports To: Branch Manager

About the Company:

For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 10 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave. Learn more at www.haywardlumber.com

Mission:

Hayward will be the most dependable supplier of products, servicesandsolutions to the construction market, as it has been since 1919.

Position Summary:

This position focuses on managing orders for contractors and professional customers. Key responsibilities include processing and coordinating bulk and custom orders, providing product recommendations, and ensuring timely and accurate fulfillment. The role involves collaborating with vendors, tracking order progress, resolving issues, and maintaining excellent communication with contractors to meet project timelines and requirements.

Responsibilities:

• Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups.
• Develop profitable business with new customers through excellent selling, customer service and problem-solving.
• Continuously improve and maintain in-depth product knowledge and expertise.
• Code and input customer orders, pricing information into the computer system, and schedule delivery of products.
• Work with outside sales representatives to ensure customer satisfaction.
• Follow a product/supply checklist for each customer’s job and up-selling additional products and supplies.
• Accept payment and apply it to the appropriate customer account.
• Follow up on deliveries to ensure materials arrived complete and on time as promised.

• Previous experience in sales, new construction and/or commercial projects preferred

• Knowledge of building materials, building process, and local building codes preferred
• Excellent communication and interpersonal skills
• Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals)
• Effective time management and prioritization skills
• Ability to work in a fast-paced environment
• Experience working in a team atmosphere
• Must take and pass drug test and consent to a background check

• Medical
• Dental
• Vision
• Life insurance
• 401K
• Paid time off including vacation, holiday, and sick leave.