Contractor Sales and Marketing Programs Manager

Johnson Controls, Inc.; Milwaukee (WI); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in HVAC solutions seeks a Marketing and Sales Programs Manager to enhance dealer engagement and drive sales growth through strategic marketing initiatives. The role involves collaboration across teams, program design, and providing superior customer experiences. Ideal candidates have a bachelor's degree and 5-7 years of relevant experience, with a customer-focused mindset.

Qualifications

• 5 - 7 years of experience in marketing, sales, account management, or customer service.
• Strong customer service and interpersonal skills.
• Ability to travel ~25%.

Responsibilities

• Design and execution of dealer sales and marketing programs.
• Collaborate with sales teams to identify initiatives for dealer programs.
• Manage inquiries and escalations from customers and sales teams.

Skills

Customer Focus

Analytical Skills

Project Management

Presentation Skills

Communication Skills

Education

Bachelor’s degree in business or a related field

Tools

Microsoft applications

Job description

What you will do: The Sales and Marketing Programs team of the JC Residential & Light Commercial (R&LC) HVAC business is responsible for customer acquisition, retention, and loyalty programs. This position will be responsible for the design and execution of dealer sales and marketing programs for our Hitachi/ductless HVAC product portfolio across our distribution channels in the United States and Canada to support sales growth.

How you will do it:

• Work across all R&LC channels, collaborating with sales teams to support growth strategies by identifying initiatives needed for dealer programs and promotions
• Create a strategic approach to the programs that allows us to be competitive in the marketplace
• Develop materials to promote program benefits and resources
• Collaborate with third-party partners and stakeholders within the business to deliver best-in-class customer experience when it comes to program participation
• Support in-person and virtual customer events including distributor and dealer meetings and/or training
• Manage and resolve inquiries and escalations from both external customers and internal sales teams
• Grow synergies between our ducted and ductless dealer programs

What we look for:

Required

• Bachelor’s degree in business or a related field, or equivalent experience
• A minimum of 5 - 7 years of experience with a demonstrated track record of accomplishment in marketing, sales, account management, and/or customer service
• Highly customer-focused and oriented with strong customer service and interpersonal skills
• Strong presentation skills
• Clear communicator with attention to detail
• Strong analytical skills and ability to interpret data
• Project management and organization skills with ability to complete projects and tasks on time
• Proficiency in Microsoft applications
• Ability to travel ~25%

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