Contractor Care Representative

Aerotek; Virginia Beach (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Contractor Care Representative to enhance contractor experiences through exceptional customer service. This role focuses on managing contractor interactions from onboarding to re-deployment, ensuring all queries and concerns are addressed promptly. You will be the primary liaison between contractors and internal support teams, maintaining detailed records and facilitating feedback. Ideal candidates will possess strong customer service skills, business acumen, and a background in the industry. Join this dynamic team and make a significant impact on contractor satisfaction and support.

Qualifications

• Associates degree or 2 years customer service experience required.
• 2+ years of professional experience and customer service skills needed.

Responsibilities

• Manage contractor experience and provide world-class customer service.
• Act as the main point of contact for contractor issues and maintain documentation.

Skills

Customer service skills

Business acumen

Computer skills / MS Office suite

Education

Associates degree

2 years of applicable experience in customer service

2+ years professional experience

Tools

Applicant tracking system (Connected)

Job description

Overview

Job Summary: The Contractor Care Representative will manage the contractor experience by providing world-class customer service from offer through re-deployment. The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job-related questions, concerns, or issues. The CCR will work with all appropriate Aerotek support groups to address contractor questions and requests. Such support groups include, but are not limited to: FSG, HR, etc.

Note: The essential functions of a CCR are restricted to the items below. The CCR must not perform recruiter functions including, but not limited to: Managing and providing performance feedback to contract employees; managing changes on current assignments (including terminations); contract employee pay increases, HR issues and conversations; redeployment of contract employees. These tasks must be referred directly to and performed by a recruiter.

Essential Functions:

1. Establish regular contractor service touchpoints: 1st day, 1st week, and every 30 days after. Touchpoints should be focused on seeking feedback from contractors on satisfaction of the assignment and applicability of job match.
2. Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and RPL’s practice.
3. Maintain thorough documentation on contract employees in the applicant tracking system (Connected).
4. Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirements/openings.
5. Generate referrals.
6. Act as a liaison between candidates and FSG; CCR assists recruiters with the completion of contractor onboarding, as needed.

Supervisory or Management Responsibilities:

N/A

Minimum Education/Experience/Abilities/Skills:

• Associates degree or two years of applicable experience in customer service.
• 2+ years professional experience.
• Customer service skills.
• Business acumen.
• Computer skills / MS Office suite.
• 2+ years Aerotek experience as a recruiter, contract sourcer, or CSA (preferred).