Contractor Care Representative

Aerotek; Newport News (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Contractor Care Representative to enhance the contractor experience through exceptional customer service. This role involves managing contractor support from their initial offer to re-deployment, ensuring they receive the assistance they need for job-related inquiries. The ideal candidate will establish regular touchpoints with contractors to gather feedback and maintain thorough documentation in the applicant tracking system. If you have a passion for customer service and a knack for building relationships, this opportunity is perfect for you to make a significant impact in a supportive environment.

Qualifications

• Associates degree or 2 years of customer service experience required.
• 2+ years of professional experience preferred.

Responsibilities

• Manage contractor experience by providing world-class customer service.
• Act as main point of contact for contractor issues and concerns.

Skills

Customer service

Business acumen

Computer skills

MS Office suite

Education

Associates degree

2 years applicable experience in customer service

Tools

Applicant tracking system (Connected)

Job description

Overview

Job Summary: The Contractor Care Representative will manage the contractor experience by providing world-class customer service from offer through re-deployment. The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job-related questions, concerns, or issues. The CCR will work with all appropriate Aerotek support groups to address contractor questions and requests. Such support groups include, but are not limited to: FSG, HR, etc.

Note: The essential functions of a CCR are restricted to the items below. The CCR must not perform recruiter functions including, but not limited to: Managing and providing performance feedback to contract employees; managing changes on current assignments (including terminations); contract employee pay increases, HR issues and conversations; redeployment of contract employees. These tasks must be referred directly to and performed by a recruiter.

Essential Functions:

1. Establish regular contractor service touchpoints: 1st day, 1st week, and every 30 days after. Touchpoints should be focused on seeking feedback from contractors on satisfaction of the assignment and applicability of job match.
2. Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and RPL’s practice.
3. Maintain thorough documentation on contract employees in the applicant tracking system (Connected).
4. Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirements/openings.
5. Generate referrals.
6. Act as a liaison between candidates and FSG; CCR assists recruiters with the completion of contractor onboarding, as needed.

Supervisory or Management Responsibilities:

N/A

Minimum Education/Experience/Abilities/Skills:

• Associates degree or two years of applicable experience in customer service.
• 2+ years professional experience.
• Customer service.
• Business acumen.
• Computer skills / MS Office suite.
• 2+ years Aerotek experience as a recruiter, contract sourcer, or CSA (preferred).