Contract Support Specialist

Enjet Aero; Dayton (OH); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401K retirement plan

Paid time off

Disability insurance

Job summary

Enjet Aero in Dayton, OH is seeking a Customer Support Specialist to act as the liaison between customers and internal teams, managing orders and communications.

The role requires accurate data entry in the ERP system (Epicor), preparation of required documentation, and timely responses to contracts, quotes, and orders.

On-site work, Monday–Friday, with occasional travel and opportunities to contribute to a fast-paced aerospace manufacturing environment.

Qualifications

• Minimum 3 years of customer service experience, aerospace a plus.
• Excellent communication and coordination skills; ability to prioritize.
• Detail-oriented, multitask, and able to work in a fast-paced environment.
• Proficient with MS Office and ERP system navigation.

Responsibilities

• Manage and enter customer sales orders and change orders in the ERP system.
• Compile required documentation from customers for quotes or contracts and follow up on missing items.
• Communicate with customers about contracts, quotes, and orders and follow up as needed.
• Serve as primary customer contact to process orders and coordinate with Sales, Quality, and Operations.
• Maintain internal records and RFQ documentation in the intranet and ERP system.
• Reconcile ERP backlog with customer portal schedules and update customer systems accordingly.
• Process customer product returns promptly per procedures.
• Collaborate with Operations on contract and quote administration and customer follow-up.

Skills

Attention to detail

Time management

Strong communication

Team player

MS Office

ERP systems navigation

Tools

MS Office

Epicor ERP

Job description

Enjet Aero machines and fabricates complex jet engine parts, components and assemblies for leading OEMs in the commercial, defense and general aviation sectors. Our goal is to be regarded as an irreplaceable resource by our customers. The only way for a company to meet such a goal is to consistently meet production deadlines and expectations.

Your work has a destination! Enjoy competitive pay, excellent benefits, a company profit sharing bonus plan, and more while building precision aerospace components that help aircraft fly safely around the world. Join a growing, industry-leading aerospace manufacturer where your work makes an impact and your career can take off.

Position Description:

The Customer Support Specialist acts as the liaison between the customer and the company. This position is fundamental in managing and relaying information to the sales, materials, manufacturing, and quality teams. The individual must be able to establish and maintain both internal and external professional relationships at multiple levels.

Essential Responsibilities

• Manage and enter customer sales orders and change orders, as necessary.
• Compile required documentation from customers for the contract or request for quote review process. Communicates with the customer on missing documentation.
• Communicates and follows up with customers on all issues relating to contracts, quotes, and sales orders.
• Act as the primary customer contact to process customer orders, input data into the ERP system and communicate with the Sales, Quality, and Operations Team as necessary.
• Maintain internal intranet for contracts, and request for quotes (RFQ).
• Reconcile the MRP system backlog to customer portal schedules; ensure all customer schedules are updated in the ERP system (Epicor); ensure all information is updated in customer systems as needed.
• Process customer product returns in a timely manner and in accordance with documented procedures.
• Work closely with Operation’s on contract and quote administration, and customer follow up.
• Position is on site, M-F, normal business hours.
• Ability to travel on occasions.
• Other duties as assigned

Qualifications

• Ability to prioritize work to meet time-sensitive deadlines. Strong communication skills are required.
• Minimum (3) years’ customer service-related experience required. Experience working with aerospace a plus.
• Must be detail and multitask oriented.
• Hands on self-starter with the ability to handle responsibilities in a fast pace changing environment.
• Proven ability to work effectively in a team environment.
• Proficient with MS Office
• Proven ability to navigate and operate ERP systems. Experience with Epicor a plus.

Benefits:

Enjet offers a comprehensive benefits package to full-time employees including paid time off, health insurance, dental insurance, vision insurance, paid holidays, a 401K retirement plan, disability insurance, and more.

As an EOE/AA employer, Enjet Aero will not discriminate in its employment practices due to an applicant's race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.