Contract Role | ServiceNow CMDB Analyst

LanceSoft Inc; San Francisco (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a ServiceNow CMDB Analyst (Contractor) to ensure the quality and accuracy of Configuration Items within their enterprise ServiceNow CMDB. This role requires hands-on experience in data analysis and reconciliation, focusing on maintaining clean and actionable data across various IT environments.

Qualifications

• 2–4 years of experience with ServiceNow CMDB.
• Strong knowledge of CMDB data models and class hierarchy.
• Proficiency in data quality initiatives using ServiceNow.

Responsibilities

• Analyze and resolve inconsistencies across Configuration Items (CIs).
• Execute CI cleanup tasks and deduplication efforts.
• Document workflows and data validation rules for traceability.

Skills

Data analysis

CI management

ServiceNow tools usage

Tools

ServiceNow

CMDB Health Dashboard

Identification and Reconciliation Engine (IRE)

Transform Maps

Job description

Duration: 6–12 months, with potential for extension

Role Overview:
We are seeking a ServiceNow CMDB Analyst (Contractor) to support efforts around data quality, CI normalization, deduplication, and relationship accuracy within our enterprise ServiceNow CMDB. This role focuses on identifying, analyzing, and resolving inconsistencies across Configuration Items (CIs). You will work closely with CMDB engineers, data owners, and platform administrators to ensure clean, actionable data across the CMDB, using reconciliation rules, CI comparison techniques, and ServiceNow tools to uphold the integrity of configuration data.

Key Responsibilities:
• Analyze CI records across multiple sources to identify duplicates, stale records, or inconsistencies.
• Leverage the Identification and Reconciliation Engine (IRE) to manage merging and updating of CI records based on defined logic.
• Execute bulk updates, CI cleanup tasks, and CI deduplication efforts using Transform Maps, Data Sources, or update scripts.
• Work with stakeholders to resolve CI ownership, classification, or lifecycle discrepancies.
• Identify data ***s or incorrect relationships (e.g., missing parent/child or host/application relationships) and recommend or execute corrections.
• Run reports and dashboards to monitor CMDB health, completeness, and compliance to model definitions.
• Document cleanup workflows, data validation rules, and reconciliation decisions for traceability.

Required Qualifications:
• 2–4 years of hands-on experience working with ServiceNow CMDB, specifically on CI data analysis and reconciliation tasks.
• Strong working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications.
• Experience using ServiceNow tools such as:
o CMDB Health Dashboard
o CI Class Manager
o Identification and Reconciliation Engine (IRE)
o Transform Maps and Data Sources
• Proficiency with analyzing large datasets and using ServiceNow reporting tools to drive data quality initiatives.
• Comfortable working independently with data anomalies and escalating systemic issues to engineering teams as needed.

Preferred Skills:
• Familiarity with the Common Service Data Model (CSDM 4.0) and applying it to CI relationship mapping and classification.
• Experience resolving conflicts between discovered and manually created records.
• Understanding of CMDB integrations (SCCM, JAMF, cloud CMDBs) from a data reconciliation perspective.
• ServiceNow certifications such as:
o CMDB Micro-Certifications
o Discovery Fundamentals (helpful, but not required)
• Experience in retail, logistics, or large distributed environments with complex CI landscapes.

Engagement Details

• Work Location: Remote, with optional onsite work depending on project needs
• Hours: Full-time (40 hours/week), standard business hours
Additional Regions: