Contract Operations Manager

F. Hoffmann-La Roche AG; Tucson (AZ); Remote; USD 120,000 - 160,000; Full time

Job summary

Roche is seeking a Contract Operations Manager to lead end-to-end agreement execution, acting as the primary SME on Salesforce and Conga platforms. You will drive data integrity across the contract lifecycle and help scale the team across business units.

In this role, you will own contract intake, routing, redline triage, and system activations while ensuring pricing alignment and compliance. Remote work available in the United States.

Qualifications

• University degree, with business related degree preferred.
• Business level fluency in English as well as primary business language of the site(s) supported.
• 7+ years with procurement experience in strategic sourcing, global category management, complex procurement contracting, and operational category efficiency projects.
• Solid leadership experience with extensive procurement experience and deep category knowledge.

Responsibilities

• Platform SME & Systems Consultation: advise on system capabilities and translate needs into platform enhancements.
• Contract Operations & SPOC Ownership: manage contract intake, routing, redline triage, and activations across business units.
• Team Leadership & Scale: build foundational processes to support team growth and mentorship.
• Quality & Compliance Assurance: maintain pre-legal and system-level quality controls aligning pricing, service tables, and final agreements.
• Stakeholder & Legal Alignment: serve as the liaison between business leads, technical teams, external pharma partners, and legal counsel.

Skills

Salesforce SME

Conga CLM/CPQ

Procurement strategy

Leadership

Education

Bachelor's degree

Tools

Salesforce

Conga

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Contract Operations Manager A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

The Opportunity:

Serves as the lead Contract Operations Single Point of Contact (SPOC) responsible for driving end-to-end agreement execution across business, technical, and legal teams. This role combines operational execution with technical strategy and organizational growth-serving as a primary Subject Matter Expert (SME) on Salesforce/Conga platform capabilities, ensuring data integrity across the commercial agreement lifecycle, and positioning the department for future team expansion.

Key Roles & Responsibilities:

• Platform SME & Systems Consultation: Partner closely with Salesforce and Conga technical teams as a business Subject Matter Expert, advising on system capabilities, translating operational needs into platform enhancements, and optimizing tools.
• Contract Operations & SPOC Ownership: Act as the primary SPOC managing contract intake, cross-functional routing, redline triage, and system activations across business units.
• Team Leadership & Scale: Build foundational processes to support team growth, with the potential to supervise, direct, and mentor additional contract operations personnel as business needs scale.
• Quality & Compliance Assurance: Maintain strict pre-legal and system-level quality controls to ensure total alignment between pricing structures, service tables, and final legal agreements.
• Stakeholder & Legal Alignment: Serve as the central liaison between business leads, technical teams, external pharma partners, and legal counsel to ensure seamless document execution.

Who You Are:

• University degree, with business related degree preferred.
• Business level fluency in English as well as primary business language of the site(s) supported.
• 7+ years with procurement experience in strategic sourcing, global category management, complex procurement contracting, and operational category efficiency projects.
• Solid leadership experience, extensive procurement experience and deep specific category knowledge in one or more categories.

Preferred Qualifications:

• Platform Expertise: Deep proficiency as a SME in Salesforce and Conga CLM/CPQ systems, with a track record of consulting on system enhancements.
• Operational Execution: Excellent balance of strategic systems thinking with rigorous detail control and cross-functional project management.

Location:

This is a remote position open to candidates anywhere in the United States. Relocation benefits are not available for this role.

This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants. We believe it's urgent to deliver medical solutions right now - even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.