Contract Operations Lead – iScan Production & QA

Melwood; Baltimore (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Iscan is seeking a Contract Supervisor to oversee contract operations and supervise staff on the iScan contract(s). You will coordinate with the Contract Manager, manage production procedures, and ensure compliance with regulations.

This exempt role reports to the Director of Operations and requires strong customer service, production experience, and ability to travel to multiple sites.

Qualifications

• HS Diploma or equivalent required.
• 5 years prior experience in contracts.
• 3 years prior supervising experience.
• Budgeting/ financial experience a plus.
• Experience in a production environment required.
• Ability to travel to multiple sites required.
• Ability to relate well to staff and board members of different races, ethnicities, genders, sexual orientations, socioeconomic backgrounds, and religions.

Responsibilities

• Assist Contract Manager in developing and monitoring production procedures for assigned contract(s).
• Ensure production goals outlined in contract specifications are met and established for assigned contract(s).
• Ensure that quality goals outlined in contract specifications are met and established for assigned contract(s).
• Supervise the activities of all subcontractors for assigned contract(s).
• Assist Contract manager in monitoring compliance with all applicable agencies, state, and federal regulations.
• Be able to fill in as necessary in day-to-day Imaging Tech duties required by the contract.
• Oversee and provide support to team leaders regarding production workflow processes.
• Provide production reports to the Contract Manager or designee as required.
• Oversee and provide support to team leaders regarding accuracy rates and quality of work processes.
• Conduct system audits and regular quality assurance checks; work with Team Leaders to make and implement recommendations for corrections.
• Run misc. software reports as requested.
• Implement department and agency policies and procedures.
• Responsible for all necessary personnel documentation to be accurate and updated consistently.
• Act as secondary account manager/customer service rep for each assigned contract(s).
• Responsible for monitoring the performance of all hardware and software under iScan.

Skills

Customer service

Travel readiness

Production experience

Education

HS Diploma or equivalent

Job description

Iscan is seeking a Contract Supervisor to oversee contract operations and supervise staff on the iScan contract(s). You will coordinate with the Contract Manager, manage production procedures, and ensure compliance with regulations.

This exempt role reports to the Director of Operations and requires strong customer service, production experience, and ability to travel to multiple sites.