Contract Matter Information Specialist

Naviga Recruiting & Executive Search; Minneapolis, New York (MN, NY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Contract Matter Information Specialist to join their dynamic team. This role offers the opportunity to work in a fast-paced environment, handling client billing and service desk inquiries. The ideal candidate will possess strong problem-solving skills and a customer-focused approach, ensuring high standards of service. With the potential for temp-to-hire, this position allows for growth within a multi-billion dollar business renowned for its collaborative culture. If you thrive under pressure and are ready to make a significant impact, this could be the perfect opportunity for you.

Qualifications

• 3+ years of client billing or related experience required.
• Experience with Aderant, ChromeRiver, BillBlast, and ServiceNow is essential.

Responsibilities

• Handle incoming Accounting Service Desk tickets and perform time card edits.
• Process transfers, manage address changes, and verify documentation for disbursements.

Skills

Client billing experience

Aderant

ChromeRiver

BillBlast

ServiceNow

Microsoft Office proficiency

Customer support knowledge

Strong grammar and writing skills

Education

High school diploma

Bachelor’s Degree in Accounting or Finance

Tools

Aderant

ChromeRiver

BillBlast

ServiceNow

Microsoft Office

Job description

Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga is partnered with them to recruit a Contract Matter Information Specialist.

Title:

Contract Matter Information Specialist

Location:

Remote but requires candidates to be within commuting distance of the client's U.S. offices, located in: Atlanta, GA; Austin, TX; Baltimore, MD; Boston, MA; Chicago, IL; Dallas, TX; Houston, TX; Los Angeles, CA; Miami, FL; Minneapolis, MN; New York, NY; Philadelphia, PA; Phoenix, AZ; Raleigh, NC; Reston, VA; Sacramento, CA; San Diego, CA; San Francisco, CA; Seattle, WA; Short Hills, NJ; Silicon Valley, CA; Tampa, FL; Washington, DC; Wilmington, DE

Duration & Hours:

Indefinite contract; potential for temp-to-hire for the right candidate.
Hours: 12pm – 8:30pm EST

Key Notes/Company Details:

• Headquartered in Chicago, IL and London, England.
• Ranked among the top 3 law firms globally.
• Multi-Billion Dollar Business, employing over 3600 lawyers.
• Culture emphasizes high standards, support, and collaboration.

Responsibilities:

• Handle incoming Accounting Service Desk tickets.
• Perform time card edits.
• Process transfers and matter maintenance tasks.
• Update and manage address changes.
• Obtain and verify backup documentation for disbursements.
• Address various other tasks and inquiries related to the service desk.

Requirements:

• At least 3 years of client billing or related experience.
• Must have experience with Aderant, ChromeRiver, BillBlast, and ServiceNow.
• Law firm experience is preferred but not required.
• Internal customer support knowledge.
• Proficiency in Microsoft Office.
• Strong grammar, spelling, verbal, and writing skills.
• Customer-focused approach, even under pressure.
• Availability to work M-F 12 pm - 8:30 pm EST.

Education:

• High school diploma required.
• Bachelor’s Degree in Accounting, Finance, or similar preferred.