Contract Manager (LATAM & NAM Accounts) High Touch

Hubspot; Massachusetts; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Contract Manager for their High Touch Customer base. This role involves managing customer contracts, ensuring excellent service, and collaborating with various teams to maximize customer investment. Ideal candidates will have strong communication, problem-solving, and relationship-building skills. Join a dynamic team committed to creating a positive environment.

Qualifications

• Passion for creating excellent customer experiences.
• Growth-oriented negotiation skills.
• Adaptability to a dynamic environment.

Responsibilities

• Negotiate renewals and contract changes ensuring customer experience.
• Collaborate with teams to identify product expansion opportunities.
• Coordinate with stakeholders for smooth contract renewal processes.

Skills

Problem-solving

Effective communication

Organizational skills

Relationship-building

Job description

Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably!

However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong.

Contract Manager (LATAM & NAM Accounts) High Touch

Account Management

Remote - Colombia

POS-P297

Resumes MUST be submitted in English.

As a Contract Manager for our 1:Few (High Touch) Customer base at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. You will also manage a high volume of account-related tasks focused on maximizing customer investment with HubSpot.

Responsibilities include:

• Negotiate renewals and contract changes while ensuring a superb customer experience.
• Collaborate with Customer Success and Sales teams to identify and execute product expansion opportunities.
• Work with customers and internal stakeholders to grow accounts and identify new opportunities.
• Coordinate with Sales, Customer Success, and Management to ensure smooth contract renewal processes.
• Build cooperative relationships with customers.
• Lead forecasting discussions and pipeline reviews.
• Contribute to the growth of the Contract Management team by providing feedback and piloting new processes.

Qualifications and qualities we seek:

• Passion for creating excellent customer experiences.
• Problem-solving skills with curiosity and creativity.
• Ability to understand multiple perspectives.
• Growth-oriented negotiation skills.
• Effective communication skills, especially over the phone.
• Strong organizational and prioritization skills with attention to detail.
• Adaptability to a dynamic environment.
• Relationship-building skills with customers and colleagues.
• Commitment to an inclusive and positive team environment.

Nice-to-haves:

• Experience in customer service and contract management.
• Negotiation or sales experience.
• Previous account management or customer retention experience.
• Knowledge of Inbound Marketing & Sales.
• Portuguese language skills are a plus.

We recognize that confidence gaps and imposter syndrome can hinder talented candidates from applying, so please don’t hesitate to submit your application — we look forward to hearing from you.

If you need accommodations or assistance due to a disability, please contact us using this form. All information will be kept confidential and used solely for providing appropriate accommodations.

At HubSpot, we value flexibility and connection. Whether you work remotely or in an office, we encourage building strong relationships with your team. For engineering roles, in-person onboarding at a regional HubSpot office is required. Broader product team members will participate in in-person events like our Product Group Summit.

If you require accommodations during travel or for other reasons, please inform your recruiter during the hiring process. We are committed to supporting all candidates.

For applicants in Germany: HubSpot's Diversity Page.

For applicants in India: HubSpot India's Equal Opportunity Policy.

About HubSpot

HubSpot (NYSE: HUBS) is a leading CRM platform that offers software and support to help businesses grow. We develop marketing, sales, service, and website management products that scale with our customers’ needs. We are committed to fostering a diverse and inclusive workplace and have been recognized as a top employer by several organizations.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work remotely and in offices worldwide. Visit our careers page to learn more.

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