Contract Manager

Cedars-Sinai; West Palm Beach (FL); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Premium healthcare

Home-office allowance

Job summary

Cedars-Sinai is seeking a Contract Manager in West Palm Beach to set the standard for quality across operations. The role focuses on tracking outcomes, documenting decisions, and communicating progress to stakeholders and leadership.

You will guard the product backlog and ensure clear alignment between customer service and empathy teams. Compensation ranges from $105,000 to $150,000 with premium health care and a generous home-office allowance for our distributed team.

Qualifications

• Active listening and presentation skills required.
• Calm under scope changes from a client.
• Strong listening that makes others feel heard.
• Proven follow-through with shipped outcomes.
• Excellent time-management with bias toward action.

Responsibilities

• Spot where Customer Service breaks before it shows up in a dashboard.
• Maintain clear documentation of work performed and outcomes delivered.
• Communicate progress, blockers, and results to stakeholders and leadership.
• Keep the backlog ruthlessly honest about what's truly next.
• Bridge Customer Service and Empathy so teams stay aligned.
• Keep showing up for the West Palm Beach, FL work after the launch buzz fades.

Skills

Active Listening

Presentation Skills

Time Management

Follow-through

Bias toward action

Job description

As our newest Contract Manager, you'll help set the standard for quality across everything we do. Here $105,000 - $150,000 buys not just your time but a stake in the general work, the kind Cedars-Sinai trusts manager people to steer.

Key Responsibilities

• Spot where Customer Service breaks before it shows up in a dashboard
• Maintain clear documentation of work performed and outcomes delivered
• Communicate progress, blockers, and results to stakeholders and leadership
• Keep the Cedars-Sinai backlog ruthlessly honest about what's truly next
• Bridge Customer Service and Empathy so neither team works in the dark
• Keep showing up for the West Palm Beach, FL work after the launch buzz fades

What You'll Bring

• Hands-on command of Active Listening, with Presentation Skills as a close second
• Demonstrated calm when a West Palm Beach, FL client changes scope mid-stream
• The kind of listening that makes the other person feel heard
• Proven follow-through, measured in shipped things rather than good intentions
• Strong time-management skills and a bias toward action

Cedars-Sinai grew up alongside its customers, scaling from a single West Palm Beach room into the general partner much of FL now trusts. We default to documenting decisions so FL and remote teammates stay equally in the loop.

Your package includes $105,000 - $150,000, premium healthcare, and a generous home-office allowance for our distributed team.

Updated today, this Contract Manager req has fresh dates and an open invitation.