Contract Coordinator - Medical Review Intake & Scheduling - Full-time (Remote)

Acentra Health; Mount Juliet (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare solutions provider is seeking a Contract Coordinator to handle medical review intake and scheduling. This full-time remote role requires strong organizational skills and 2+ years of administrative experience, preferably in a healthcare setting. Responsibilities include evaluating review requests, coordinating calendars, and managing communications across teams. Competitive pay between $20.00 to $25.08 per hour is offered, along with comprehensive benefits.

Benefits

Comprehensive health plans

Paid time off

Retirement savings

Educational assistance

Corporate discounts

Qualifications

• 2+ years of experience in a fast-paced administrative or support role, preferably in healthcare, legal, or operations.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines with discretion.

Responsibilities

• Evaluate and triage incoming medical review requests based on timelines.
• Assign reviews to physicians and submit completed reviews.
• Maintain multiple calendars and coordinate across teams to resolve issues.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Education

High School diploma or GED

Associate degree

Tools

Microsoft Office

PDF tools

Job description

Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities

Contract Coordinator - Medical Review Intake & Scheduling - Full-time (Remote within Tennessee)

Responsibilities

• Evaluate and triage incoming medical necessity review requests based on varied timelines.
• Assign reviews to physicians based on requested service, appeal timeline, specialty alignment, availability, and workload.
• Submit completed reviews to the requesting agency.
• Enter accurate information into the appeals tracking system (e.g., diagnosis, determinations, review times, appeal issues, and additional information status).
• Monitor internal reports and proactively escalate risks to timelines.
• Schedule physician witnesses for hearings.
• Maintain a high volume of calendars and multiple email accounts.
• Coordinate across teams to resolve issues and meet deadlines.
• Perform general administrative duties including scheduling meetings, maintaining internal electronic files, and updating internal process documentation.
• Submit and track IT requests.
• Crosstrain to provide back-up coverage within team.
• Perform other related duties as assigned to support program operations.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications

Required Qualifications/Experience:

• A minimum of a High School diploma OR GED equivalent.
• 2+ years of experience in a fast-paced administrative or support role; background in healthcare, legal, scheduling, or operations preferred.
• Minimal travel to Nashville, Tennessee.

Preferred Qualifications/Experience:

• Associate degree.
• Proven ability to manage multiple priorities, strict deadlines, and confidential information with discretion.
• Strong organizational skills; exceptional attention to detail; accurate and efficient data entry skills.
• Exceptional customer service and professional communication skills, both written and verbal.
• Proficient in Microsoft Office; familiarity with PDF tools (e.g., Adobe) and comfort learning new systems.
• Collaborative team player who can work independently in a remote environment.
• Demonstrates initiative, accountability, and practical problem-solving in a fast-paced setting.
• Responds with urgency to resolve issues in time-sensitive situations.
• Experienced in coordinating complex schedules.
• Skilled in cross-functional collaboration and communication.

EEO and Compensation

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below.

Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

Pay Range: USD $20.00 - USD $25.08 /Hr.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team