Contract Analyst

Sonova USA Inc.; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

Sonova USA Inc. is seeking a Contract Analyst to support the administration, processing and maintenance of sales-related agreements throughout the contract lifecycle.

You will partner with the field sales team, Contract Directors and cross-functional stakeholders to secure new contracts, amendments and extensions for hospitals and professional customers. You will help ensure contract documentation is complete, approvals obtained, records kept, and agreement details updated in SAP, Salesforce,

Qualifications

• Associate degree required; bachelor’s degree preferred.
• At least two years of experience in contract administration, sales operations, order management, pricing administration, sales support, customer service operations or a related business function.
• Experience preparing, processing or maintaining contracts and related documentation.
• SAP experience strongly preferred.
• Salesforce experience preferred.
• Experience supporting Veterans Affairs customers or contracts is highly preferred.
• Proficiency with Microsoft Office applications.
• Strong attention to detail, organizational skills and follow-through.
• Ability to manage multiple priorities and work effectively in a high-volume environment.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with field sales teams and cross-functional partners at all levels of the organization.
• Ability to maintain professionalism, confidentiality and compliance with applicable legal and organisational requirements.
• Self-motivated and comfortable taking accountability for assigned work and contract processes.

Responsibilities

• Process contract requests submitted by the field sales team.
• Prepare standard agreements, amendments, extensions, consignment documentation and loan equipment agreements using approved templates and established processes.
• Review contract requests and supporting documentation for accuracy and completeness before routing them for approval.
• Coordinate contract redlines and collaborate with Contract Directors and internal stakeholders throughout the review process.
• Route agreements for approval and signature while monitoring contract status throughout the execution process.
• Maintain contract files, approval records, correspondence and executed agreements within designated repositories.
• Update SAP, Salesforce and other business systems with contract information, pricing and account-level details.
• Support pricing override processes related to implant sales.
• Monitor contract expiration dates and notify stakeholders of upcoming renewals or required actions.
• Generate routine contract, pricing, rebate and sales activity reports.
• Assist with annual consignment and loan equipment audits by collecting documentation and validating records.
• Respond to internal questions regarding contract status, documentation requirements and standard processes.
• Identify discrepancies, missing information or nonstandard requests and elevate them to the appropriate team member.
• Support continuous-improvement initiatives related to contract administration, documentation and workflow processes.
• Perform other duties as assigned.

Skills

Contract administration

Sales operations

Order management

Pricing administration

Customer service

Attention to detail

Communication

Education

Associate degree

Bachelor's degree preferred

Tools

SAP

Salesforce

Microsoft Office

Job description

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Remote, United States

Contract Analyst

United States | Remote

Join Advanced Bionics, a Sonova Group company, as a Contract Analyst and support the administration, processing and maintenance of sales-related agreements throughout the contract lifecycle.

In this role, you will partner with the field sales team, Contract Directors and other cross-functional stakeholders to support new contracts, amendments and extensions for hospitals and professional customers. You will help ensure contract documentation is complete, required approvals are obtained, records are accurately maintained and agreement details are updated in applicable systems.

Responsibilities

• Process contract requests submitted by the field sales team.


• Prepare standard agreements, amendments, extensions, consignment documentation and loan equipment agreements using approved templates and established processes.


• Review contract requests and supporting documentation for accuracy and completeness before routing them for approval.


• Coordinate contract redlines and collaborate with Contract Directors and internal stakeholders throughout the review process.


• Route agreements for approval and signature while monitoring contract status throughout the execution process.


• Maintain contract files, approval records, correspondence and executed agreements within designated repositories.


• Update SAP, Salesforce and other business systems with contract information, pricing and account-level details.


• Support pricing override processes related to implant sales.


• Monitor contract expiration dates and notify stakeholders of upcoming renewals or required actions.


• Generate routine contract, pricing, rebate and sales activity reports.


• Assist with annual consignment and loan equipment audits by collecting documentation and validating records.


• Respond to internal questions regarding contract status, documentation requirements and standard processes.


• Identify discrepancies, missing information or nonstandard requests and elevate them to the appropriate team member.


• Support continuous-improvement initiatives related to contract administration, documentation and workflow processes.


• Perform other duties as assigned.

Qualifications

• Associate degree required; bachelor's degree preferred.


• At least two years of experience in contract administration, sales operations, order management, pricing administration, sales support, customer service operations or a related business function.


• Experience preparing, processing or maintaining contracts and related documentation.


• SAP experience strongly preferred.


• Salesforce experience preferred.


• Experience supporting Veterans Affairs customers or contracts is highly preferred.


• Proficiency with Microsoft Office applications.


• Strong attention to detail, organizational skills and follow-through.


• Ability to manage multiple priorities and work effectively in a high-volume environment.


• Strong written and verbal communication skills.


• Ability to collaborate effectively with field sales teams and cross-functional partners at all levels of the organization.


• Ability to maintain professionalism, confidentiality and compliance with applicable legal and organisational requirements.


• Self-motivated and comfortable taking accountability for assigned work and contract processes.

Why Advanced Bionics?

Advanced Bionics is a global leader in developing cochlear implant systems that help people with significant hearing loss connect with the world around them. As part of the Sonova Group, we bring together innovation, expertise and a shared commitment to creating sense by bringing sound to life.

Sonova is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by applicable law.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Recruitment Fraud Warning

We have become aware of fraudulent recruitment activities in which individuals falsely claim to represent Sonova or recruitment agencies acting on our behalf. These individuals may contact potential candidates by email, messaging services or other channels and may offer employment opportunities or recruitment-related services, such as CV preparation or review, in exchange for payment.

Sonova will never ask candidates to pay fees or make payments as part of our recruitment process. We also do not require candidates to purchase recruitment, CV preparation, training or similar services as a condition of applying for or obtaining employment with us.

Please exercise caution if you receive an unsolicited communication claiming to relate to a vacancy at Sonova, particularly if it requests payment, financial information or other sensitive personal information.

If you are uncertain whether a recruitment communication is genuine, please verify the vacancy through our official careers page or contact us through the contact details published on our website.

Sonova accepts no responsibility for fraudulent communications or transactions made by individuals or organisations falsely claiming to represent us.