Contract Administration Supervisor

Becton Dickinson; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

BD is seeking a Contract Administration Supervisor to lead the application, credentialing and health plan filing processes for payor interactions and contractual terms. You will guide escalations, maintain records, and review contracts to ensure compliance and timely responses.

The role emphasizes supervision, policy adherence, and coordination with Finance/Compliance to meet payer requirements and deadlines, in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• 2+ years in healthcare credentialing, enrollment, payer contracting, or revenue cycle.
• 1+ year in supervisory or team-lead role with work direction.
• Experience with credentialing, enrollment, and payor contracting processes.

Responsibilities

• Manage application, credentialing and health plan filing processes timely.
• Provide guidance for payor escalations and contract terms questions.
• Maintain confidential information and disclosure records.
• Review payer contracts and prepare support documents for review.
• Oversee vendor relationships for credentialing/licensure and ensure coverage.

Skills

Supervisory/Team leadership

Contract language interpretation

Analytical thinking

Deadline management

Education

High School Diploma or GED

Tools

CAQH

PECOS enrollment

Microsoft Office Suite

Access (Database)

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The primary focus of the Contract Administration Supervisor is to manage the application, credentialing and health plan filing processes, while providing guidance, support and information for payor escalations, interaction with payors and questions related to contractual terms and conditions. The Contract Administration Supervisor is responsible for ensuring that team and individual goals are reached, as well as, ensure timely responses, quality assurance, and adherence to departmental and company policies and procedures, as well as federal and state guidelines including Medicare and Non-Medicare payor requirements.

PRIMARY DUTIES AND RESPONSIBILITIES

• Manage the application, credentialing and health plan filing processes, ensuring that all information is submitted timely and accurately.
• Provide guidance, support and information for payor escalations, interaction with payors and questions related to contractual terms and conditions.
• Maintain current records of applicable company and employee information for disclosure, taking all necessary measures to appropriately safeguard confidential and sensitive information.
• Review payer contracts and prepare contract worksheets and reimbursement analysis documents for legal and executive review.
• Support in the creation and ongoing maintenance of a database of contractual requirements relative to provider obligations and requirements
• Maintain internal reference guides, directories and databases of payer participation, billing and compliance requirements and fee schedules.
• Review and distribute payer manuals, newsletters, bulletins and memos to applicable departments, communicating pertinent requirements and/or updates.
• Provide direct oversight of vendor relationships supporting credentialing and licensure to ensure accurate information, as well as no lapse in coverage
• Maintain website access for users company-wide.
• Manage deadlines and priorities effectively with scheduled and ad hoc goals and assignments.
• Manage professional meetings and communications.
• Maintain all soft and hard copy contract and filing records.
• Responsible for tracking daily productivity.

ANCILLARY DUTIES AND RESPONSIBLITIES

• Provide daily/weekly updates on application, credentialing, licensure, and contract status to RCM Leadership, as well as applicable stakeholders
• Complete work assignment of Payor Relations/Contract Management to designated team members
• Monitor Contract Management processes to ensure adherence to departmental and company policies and procedures, as well as federal and state guidelines including Medicare and Non-Medicare payor requirements
• Work collaboratively with the Finance and Legal/Compliance to ensure timely review of contracts and fees schedules
• Support the Contract Management team as subject matter expert, providing guidance where applicable; Researching and resolving issues identified in relation to health plan participation as well as, communicating and/or escalating issues and areas of opportunity to leaders in other departments to ensure resolution.
• Assist and support RCM Leadership in the development, documentation, implementation, and management of policy/procedures and revisions that are responsive to changes in internal protocol.
• All other projects and tasks as assigned

REPORTING RELATIONSHIP RESPONSIBILITIES

Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

MINIMUM REQUIREMENTS

Education:

• High School Diploma or GED required

Experience:

• Minimum 2 years of experience in healthcare credentialing, provider enrollment, payer contracting, or revenue cycle management
• Minimum 1 year of supervisory or team lead experience, including responsibility for work direction, performance management, and employee development
• Demonstrated experience managing credentialing and provider enrollment processes
• Experience with health plan filing and state licensing requirements

Technical Knowledge:

• Working knowledge of CAQH and PECOS enrollment systems
• Basic understanding of Medicare and commercial payer participation requirements
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with database software (Access or similar)
• Ability to navigate payer portals and online credentialing systems

Core Skills:

• Ability to read, analyze, and interpret contract language and technical procedures
• Strong mathematical skills including ability to calculate contract rates, fee schedules, discounts, and p