Contract Administration Sr Rep (Hybrid)

hq; Saint Paul (MN); Hybrid; USD 26,000 - 44,000; Full time

Benefits offered by this job

Hybrid work arrangement

Paid time off

Nine holidays

Pension plan and 401(k)

Job summary

Securian Financial is seeking a Customer Operations Sr Rep to join the Administration & Client Services team in a fast-paced environment. You will enter data accurately, resolve processing issues, and support multiple internal systems while maintaining a customer-focused approach.

The role requires strong data entry, problem-solving, and collaboration with teammates, including cross-training to handle peak volumes. Hybrid work arrangement and base pay discussed during hiring.

Qualifications

• Proven data entry accuracy and speed.
• Strong QA mindset and attention to detail.
• Excellent problem-solving and judgment.
• Effective time management and ability to prioritize.
• Strong customer focus for internal and external customers.
• Proficient with PC skills and basic MS Office.
• Ability to adapt to multiple internal systems.
• Good communication, both written and verbal.
• Willingness to share ideas and cross-train across teams.

Responsibilities

• Enter required data with high accuracy across forms and electronic files including applications and changes.
• Cross-train with team members and provide backup support during peak volumes.
• Use sound judgement to research and resolve processing problems.
• Follow up to obtain missing information via correspondence or calls.
• Respond to team Inbox emails and fulfill requests and spreadsheets.
• Support Salesforce and ECC requests in a timely manner.
• Adhere to quality and security standards and meet service levels.

Skills

Data entry speed

Attention to detail

Customer focus

Problem solving

Communication skills

Time management

Teamwork

MS Office basics

Adaptability

Overtime flexibility

Tools

Salesforce

Job description

At Securian Financial, the internal job title is Customer Operations Sr Rep

Position Summary

Join the Administration & Client Services team, where we streamline workflows and deliver exceptional customer service that consistently meets and exceeds expectations. We're seeking a positive, enthusiastic professional who thrives in a fast-paced, high-volume environment. In this role, you'll develop in-depth knowledge of the Employer Market and our product offerings. The ideal candidate is a quick learner who adapts easily to new systems and procedures, applies knowledge effectively during problem resolution, and knows when to ask for assistance. Service-oriented phone skills are essential.

Responsibilities

• Enter required data with a high degree of accuracy across a variety of form types and electronic files, including applications, evidence of insurability, status changes, salary changes, coverage corrections/changes, ownership changes, and withdrawal requests.
• Cross-train with team members and learn skills from other teams to provide backup support during peak volumes and enhance overall capabilities.
• Use sound judgment and critical thinking skills to research and resolve problems that inhibit processing, including program setup errors on customized plans.
• Follow up to obtain missing information needed for processing by producing customer-focused correspondence and emails (sometimes utilizing templates) or placing phone calls to customers and clients.
• Research and respond to team Inbox emails in a timely manner. Fulfill and process customer and client requests and spreadsheets as assigned. Prioritize work according to bill dates as needed.
• Support Salesforce and complete service requests assigned by the Enterprise Call Center (ECC) in a timely manner, including participation in the ECC IM Chat rotation.
• Adhere to department quality and security standards for all tasks and complete work within service level obligations.

Required Qualifications

• Strong data entry skills which include speed and accuracy.
• Ability to perform within established department goals including quality assurance (QA).
• Good problem-solving skills and attention to detail.
• Ability to apply good judgement to situations including time management.
• Strong customer focus on both internal and external customers.
• PC skills. (Microsoft Office basics) Adaptability to learn how to process on multiple internal systems.
• Good prioritization skills and adaptable to change.
• Ability to work effectively both individually and in a team environment.
• Solid work ethic combined with professionalism and a positive 'can-do' attitude.
• Good communication skills both verbally and written.
• Willingness to suggest new ideas, processes and procedures.
• Demonstrate a willingness to help others and be cross trained in multiple tasks and other departments.
• Flexibility to work overtime during peak volumes.

Preferred Skills

Adaptability, Critical Thinking, Customer-Focused, Data Entry, Prioritization, Professional Ethics, Professional Etiquette, Sound Judgment

Hybrid Working Arrangement

This position will have a hybrid working arrangement, working in-office for a minimum of 1 day a week. Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 1 day each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

Pay

The estimated base pay range for this job is:
$18.80 - $32.69
Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Benefits

• Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
• Holidays: Securian provides nine company paid holidays.
• Company-funded pension plan and a 401(k) retirement plan: Share in the success of our