Continuum Global Solutions

Saludos Hispanos; Indianapolis (IN); Hybrid; USD 17,047 - 24,280; Full time

Benefits offered by this job

Overtime available

Health insurance

Paid, virtual training

Flexible remote work environment

Job summary

A customer care service provider is seeking a Bilingual Healthcare Customer Care Representative. This role is 100% remote and requires fluency in Spanish and English. Responsibilities include assisting customers with health insurance inquiries and navigating computer applications efficiently. Candidates must have a high school diploma and at least one year of customer service experience, offering a competitive wage and various benefits.

Qualifications

• Must be fluent in Spanish and English.
• Minimum 1 year of customer service experience.
• Open, flexible schedule availability required.

Responsibilities

• Assist members with health insurance inquiries.
• Document calls in English.
• Navigate multiple computer applications.

Skills

Fluent in Spanish and English

Customer service experience

Positive attitude and telephone etiquette

Education

High School Diploma/GED

Tools

USB Wired Headset

Job description

[5:53 PM] Maria Salas Bilingual Healthcare Customer Care Representative (Remote 100% in Indiana)

Continuum Global Solutions

Job Category

Customer Service

Overview

Description

Indianapolis, IN, US, 47421

Description: Customer Service Representative – Bilingual (100% REMOTE)

We are hiring bilingual Customer Service Representatives to support incoming calls from Spanish speaking individuals looking to answer questions about their Health Insurance. This full-time, 100% remote and offers paid, virtual training. You must have a desktop or laptop computer, high speed internet, and live in one of the states listed below. Interested? APPLY TODAY!

RESPONSIBILITIES:

• Speaking to members about their co payment cost, plan information, claim information, general benefits information.
• Calling for referral if needed, why there is a cost to the copay, if services are covered, looking for participating providers.
• Speak to Customers in Spanish & Document the Call in English
• Navigate Through Multiple Computer Applications with Speed & Accuracy

TECHNICAL REQUIREMENTS:

• High Speed, Broadband Internet With At Least 10 MBps Download Speed
• Must Live in One of These States: AL, AR, FL, GA, ID, IN, KY MS, MT, NC, OK, PA, NE, SC, TX, UT, VA, & WY
• Quiet, Secured Workspace
• A USB Wired Headset with Noise Canceling Microphone

ADDITIONAL REQUIREMENTS

• Must be fluent in Spanish and English
• 18+ Years Old with a High School Diploma/GED
• At Least 1 Year of Customer Service Experience
• Professional Positive Attitude & Courteous Telephone Etiquette
• Open, Flexible Schedule Availability (Evenings/Weekends Required)
• Background Check & Drug Test is Required

BENEFITS & PERKS:

• $15 Hour + Overtime Available
• Benefits Eligible After Day 1!
• Access Up To 50% Of Your Pay Immediately After Your Shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Flexible, Remote Work Environment
• Opportunity for Professional Development

Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and current job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee’s current manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.

[e-mail]

About Continuum Global Solutions, LLC Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to [e-mail].

Nearest Major Market: Bloomington Indiana