Continuous Improvement Specialist, People Services

Cushman & Wakefield; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Cushman & Wakefield seeks a Continuous Improvement Specialist to enhance HR system adoption and user experience. This role involves analyzing data, improving service quality, and consulting on best practices while ensuring alignment with the organization's core values. The ideal candidate will have a Bachelor's degree and 5-7 years of experience in a related role, along with expertise in project and change management.

Benefits

Career development and promote from within culture

Commitment to Diversity and Inclusion

Flexible and agile work environment

Comprehensive employee benefits program

Qualifications

• 5-7 years of experience in a similar role.
• Experience with HCM and Agile framework is beneficial.
• Upper intermediate English proficiency.
• Knowledge of other languages is an advantage.

Responsibilities

• Monitor and analyze HR systems usage and adoption.
• Develop strategies to enhance service quality and efficiency.
• Provide training and support for employee engagement.

Skills

Continuous improvement

Project management

Change management

Data analysis

Education

Bachelor's degree in Business Administration or Human Resources

Tools

ServiceNow

Workday

Job description

Job Title

Continuous Improvement Specialist, People Services

Job Description Summary

The Continuous Improvement Specialist will play a crucial role in driving the adoption and self-service usage of HR systems (such as ServiceNow and Workday) and processes within our organization. This role involves monitoring the usage and adoption of these platforms, performing data assessments, and recommending enhancements to continuously improve the quality of our services and efficiency. The specialist will serve as a consultant to the broader Global People Experience & Services teams, providing guidance on best practices and implementing an employee experience strategy that aligns with our organization's values, culture, and objectives.

Job Description

About the Role:

• Monitor and analyze the usage and adoption of HR systems (ServiceNow, Workday) and processes.
• Perform data assessments and recommend enhancements to improve service quality and efficiency.
• Serve as a consultant to the Global People Experience & Services teams in areas of continuous improvement, project management, and change management.
• Contribute guidance on best practices and implement an employee experience strategy that aligns with organizational values, culture, and objectives.
• Partner with HR leaders and CoEs to design and implement employee engagement programs that enhance satisfaction, retention, and commitment.
• Manage multiple projects simultaneously, prioritize tasks, and meet deadlines while maintaining high quality and attention to detail.
• Gather employee feedback and insights, use data-driven decision-making, and adopt an agile approach to continuously improve employee experience, increase adoption, and empower employees to self-service.
• Develop and implement strategies to drive self-service adoption and user engagement for HR tools and processes.
• Provide training and support to employees to enhance their ability to use HR systems effectively and independently.

About You:

• Bachelor's degree in Business Administration, Human Resources or in relevant field
• 5-7 years of relevant experience working in a similar role; working with HCM, Product Ownership, ServiceNow product, Agile framework experience
• English language upper intermediate
• Knowledge of any other language is an advantage
• Proven experience in continuous improvement, project management, and change management.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”