Continuous Improvement Coordinator

Brooksource; Indianapolis (IN); Hybrid; USD 75,000 - 100,000; Full time

Job summary

A leading engineering services provider is looking for a Continuous Improvement & Technical Content Coach in Indianapolis, IN. This hybrid role blends Continuous Improvement leadership with technical content development to enhance operational excellence. Key responsibilities include delivering impactful CI projects and creating digital learning modules. The ideal candidate will possess proven experience in Continuous Improvement, technical communication skills, and familiarity with GMP compliance. This position offers a flexible work structure and opportunities for professional growth.

Qualifications

• Proven experience in Continuous Improvement and Operational Excellence.
• Strong knowledge of CI tools (5S, Kaizen, A3 problem solving).
• Expertise in technical communication and instructional design.
• Expertise in technical communication and instructional design.
• Familiarity with automated equipment, device assembly, or pharmaceutical packaging.
• Excellent facilitation, training, and stakeholder engagement skills.
• Proficiency in video editing software and digital learning platforms.
• Knowledge of GMP compliance and regulated environments.
• Degree in Engineering, Technical Communication, or Instructional Design preferred.

Responsibilities

• Identify and deliver CI projects using foundational tools.
• Facilitate workshops and deploy CI systems.
• Create video-based learning modules for machine operations.
• Provide CI and Operational Excellence training to all levels of employees.
• Apply CI methodologies to aseptic and packaging operations, ensuring compliance with regulatory standards.
• Create high-quality video-based learning modules and supporting documentation for machine operations and troubleshooting.

Skills

Continuous Improvement

Operational Excellence

Technical Communication

Training and Facilitation

Video Editing

Technical Communication

Instructional Design

Video Editing

Digital Learning

GMP Compliance

Education

Degree in Engineering, Technical Communication, or Instructional Design

Tools

GMP Compliance

Digital Learning Platforms

Digital learning platforms

Job description

Job Title: Continuous Improvement & Technical Content Coach

Location: Indianapolis, IN (preferred) or RTP/Durham Area, NC/Concord, NC

Travel: Up to 25% (North Carolina sites: Raleigh, Concord)

Industry: Pharmaceutical Manufacturing

Duration: 18 month contract to hire

Overview

Brooksource Engineering Services is seeking a Continuous Improvement & Technical Content Coach to support a leading pharmaceutical manufacturing partner. This hybrid role combines Continuous Improvement (CI) leadership with technical content development to drive operational excellence and build a scalable knowledge base across aseptic processing and device assembly/packaging operations.

You will partner with Business Area Leads and Subject Matter Experts (SMEs) to:

• Deliver impactful CI projects using Lean methodologies.
• Capture process knowledge and create engaging digital learning modules for operators, technicians, and engineers.
• This position is critical for accelerating onboarding, improving troubleshooting capabilities, and sustaining CI culture across the network.

Key Responsibilities

• Identify, own, and deliver CI projects using foundational tools (5S, Root Cause Analysis, Standard Work).
• Facilitate workshops (Kaizen Events, A3 problem solving, process mapping).
• Deploy and improve CI systems (Daily Management System, A3 methodology).
• Provide CI and Operational Excellence training to all levels of employees.
• Apply CI methodologies to aseptic and packaging operations, ensuring compliance with regulatory standards.

Technical Content Development

• Create high-quality video-based learning modules and supporting documentation for machine operations and troubleshooting.
• Utilize Lilly’s internal video platform (SpeechMe) to structure content into self-serve digital courses.
• Collaborate with SMEs to capture technical insights and record demonstrations.
• Build and maintain a centralized knowledge library for device assembly and packaging processes.
• Develop a structured content roadmap and track engagement metrics (views, completion rates).

Qualifications

• Proven experience in Continuous Improvement and Operational Excellence.
• Strong knowledge of CI tools and methodologies (5S, Kaizen, A3 problem solving).
• Expertise in technical communication and instructional design.
• Familiarity with automated equipment, device assembly, or pharmaceutical packaging.
• Excellent facilitation, training, and stakeholder engagement skills.
• Proficiency in video editing software and digital learning platforms.
• Knowledge of GMP compliance and regulated environments.
• Degree in Engineering, Technical Communication, or Instructional Design preferred.

Performance Metrics

• Successful delivery of CI projects and measurable efficiency improvements.
• Number of training modules created and published per quarter.
• Engagement analytics and feedback from operators/technicians.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Manufacturing, Engineering, and Production

Industries

Pharmaceutical Manufacturing and Engineering Services