Continuous Improvement Consultant

Medical Mutual; Cleveland (OH); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

On-site gym access

On-site cafeteria

Gym membership reimbursement

Discounts for team members

Cash rewards program

Business casual attire

Job summary

Medical Mutual in Ohio is seeking a Continuous Improvement Professional to lead projects that improve quality, reduce costs, and increase productivity. The role emphasizes metrics, strategy, and mentoring colleagues in continuous improvement methodologies.

Hybrid work requires three on-site days weekly at our Brooklyn, OH office, with a 50-mile radius preference. You will partner with business managers to develop process metrics, drive performance enhancements, and deliver accredited training.

Qualifications

• Bachelor’s degree in business, statistics, analytics, operations management, or related field.
• 3-7+ years of proven continuous improvement experience from a similar role, including project management and business analysis.
• 3-5 years of experience in the health insurance field preferred.

Responsibilities

• Leads continuous improvement projects in a functional area, which enable the attainment of key strategic objectives to improve quality, reduce cost, and increase productivity.
• Leads the development of process metrics and continuous improvement strategy and methodology.
• Works closely with business managers to develop and implement process metrics.
• Proactively identifies opportunities for improvement within business area and builds stakeholder network to accomplish their implementation.
• Mentors colleagues in the usage of Continuous Improvement framework and tools.
• Supports the delivery of accredited continuous improvement training to colleagues from other business areas.
• Completes post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.
• Participates in special projects as requested by management.
• Performs other duties as assigned.

Skills

Continuous improvement

Project management

Business analysis

Education

Bachelor’s degree

Tools

Six Sigma tools

MS Office

Business process management software

Job description

Note: This is a hybrid role requiring 3 designated days per week on-site in our Brooklyn, OH office. Seeking applicants that reside within a 50-mile radius of the Brooklyn, OH office.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Supports process innovation and continuous improvement initiatives within a functional area. Contributes to the effort to foster a culture of sustainable change within the area through embedding continuous improvement methodologies and the supporting framework to deliver business transformation. Uses a combination of tools to drive outcomes, including Kaizen, process redesign/improvement that could be related to system conversions, complex/structured problem solving. Networks with other continuous improvement professionals within the organization to develop best practices.

Responsibilities

• Leads continuous improvement projects in a functional area, which enable the attainment of key strategic objectives to improve quality, reduce cost, and increase productivity.
• Leads the development of process metrics and continuous improvement strategy and methodology.
• Works closely with business managers to develop and implement process metrics.
• Proactively identifies opportunities for improvement within business area and builds stakeholder network to accomplish their implementation.
• Mentors colleagues in the usage of Continuous Improvement framework and tools.
• Supports the delivery of accredited continuous improvement training to colleagues from other business areas.
• Completes post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.
• Participates in special projects as requested by management.
• Performs other duties as assigned.

Qualifications

Education and Experience:

• Bachelor’s degree in business, statistics, analytics, operations management, or related field.
• 3-7+ years of proven continuous improvement experience from a similar role, including project management and business analysis.
• 3-5 years of experience in the health insurance field preferred.

Professional Certification(s)

• Continuous Improvement/Lean/Six Sigma Black Belt Certification preferred.

Technical Skills And Knowledge

• Expertise in business process management software skills
• Expert knowledge of Six Sigma tools
• Intermediate MS Office skills

A Great Place To Work

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits And Compensation

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment In You

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual

Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.