Continuous Care Coach

Lumata Health; Seattle (WA); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking organization dedicated to combating preventable blindness and improving patient lives. As a Continuous Care Coach, you will play a vital role in managing the care of patients with chronic eye diseases, ensuring they receive personalized support and high-quality care. This fully remote position allows you to work from home while engaging with patients, families, and healthcare providers to create tailored care plans. With a focus on collaboration and continuous learning, this innovative firm offers a supportive environment where your contributions will make a significant impact on patient health and well-being.

Benefits

Medical Insurance

8 Paid Holidays

Discretionary Time Off (DTO)

Qualifications

• 2+ years experience in eye care with relevant certifications.
• Proficient with EMR systems and excellent communication skills.

Responsibilities

• Assess and manage care needs of patients with chronic eye diseases.
• Develop and implement personalized care plans for patients.

Skills

Communication Skills

Organizational Skills

Customer Service

Teamwork

Self-management

Education

Certified Ophthalmic Technician (COA)

Certified Ophthalmic Technician (COT/COMT)

Tools

Electronic Medical Record (EMR) systems

Job description

Are you looking for a fully remote position where you can contribute to the mission of combating preventable blindness and improving lives? Join us in helping patients preserve their vision and live healthier, longer lives through tailored, timely, and intelligent care. This could be the perfect opportunity for you!

About Lumata Health: Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending health span. But it requires tailored, timely, intelligent patient engagement throughout the patient's lifelong care journey.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health's Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coordinators. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact touchpoints.

Position Overview: As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, healthcare providers, and our internal teams to develop and implement personalized care plans that address their specific requirements. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey.

Essential Functions:

• Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care
• Communication with home health agencies and other community services utilized by the patient
• Collection of health outcomes data and registry documentation
• Patient and/or family/caregiver education to support self-management, independent living, and activities of daily living
• Assessment and support for treatment regimen adherence and medication management
• Identification of available community and health resources
• Facilitating access to care and services needed by the patient and/or family
• Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service
• Development, communication, and maintenance of a comprehensive or disease-specific care plan

Requirements:

• 2+ years of work experience in eye care
• Certified Ophthalmic Technician (COA) or Certified Ophthalmic Technician (COT/COMT)
• Proficient with Electronic Medical Record (EMR) systems, preferred
• Ability to work in a team environment with very little supervision
• Outstanding communication skills, both written and verbal
• Excellent organizational skills
• Excellent customer service
• Ability to work remotely with reliable WIFI access
• Must have a home office or HIPAA-compliant workspace
• Ability to work during times that individuals are most likely to engage

Work Environment: In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data.

Benefits: At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you'll be a part of that growth!

Our Culture: At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Diversity Creates a Healthier Atmosphere: Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.