Continuity of Care Crisis Case Manager

PATH (People Acting to Help), Inc.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Job summary

PATH (People Acting to Help), Inc. in Philadelphia seeks a dedicated team member to support an interdisciplinary care team, provide crisis intervention, safety planning, linkages to children, youth and families, and help with intake and crisis assessment.

The role emphasizes crisis management, triage by phone, coordinating assessments, referrals, and follow-up to ensure linkage and stabilization, with focus on culturally responsive services and collaboration with PATH and community partners.

Qualifications

• Bachelor's Degree in the Human Services field from an accredited college/university.
• One to two years experience in the behavioral health field.
• Experience working with children and adolescents preferred.

Responsibilities

• Provide crisis management coordinated with the Interdisciplinary Treatment Team of the UCC.
• Provide telephone and triage coverage during scheduled hours to arrange assessment, referrals, and ongoing care education/support.
• Assist family in understanding events that led to the crisis from everyone’s perspective.
• Assist intervention staff and clinician in crisis intervention, management, parent education and treatment interventions.
• Utilize approved evidence-based tools and practices including SAMHSA crisis guidelines.
• Coordinate linkage to community services and PATH services as needed.
• Follow up within 7 and 30 days to ensure linkages and ongoing services.
• Assist child/youth and family in obtaining basic living needs (housing, food, medical care, education).
• Complete paperwork timely and attend meetings related to assigned youth.

Job description

Job Summary

To promote the mission of PATH to help individuals achieve a more independent and fulfilling life by being an effective team member. To work as part of the interdisciplinary team to provide continuity of care support to the OP department as well as crisis intervention, support, safety plans and linkages to children, youth and families presenting to PATH for intake or crisis assessment.

Job Summary

To promote the mission of PATH to help individuals achieve a more independent and fulfilling life by being an effective team member. To work as part of the interdisciplinary team to provide continuity of care support to the OP department as well as crisis intervention, support, safety plans and linkages to children, youth and families presenting to PATH for intake or crisis assessment.

Physical Demands

Minimal in nature

Qualifications

Bachelor's Degree in the Human Services field from an accredited college/university. One to two years experience in the behavioral health field. Experience working with children and adolescents preferred.

Specific Duties

• To provide crisis management that is coordinated and integrated with the Interdisciplinary Treatment Team of the UCC.
• To provide telephone and triage coverage during scheduled hours to arrange for assessment, make referrals to appropriate services, and provide education and support of ongoing care.
• Assist the family in understanding the events that led to the crisis from everyone’s perspective.
• Assist the intervention specialist & Certified Psychiatric Nurse Practitioner or Psychiatrist in provision of crisis intervention, management, parent education and treatment interventions.
• Utilize approved evidence-based tools and practices including SAMHSA crisis guidelines.
• Utilize American Society of Addiction Medicine (ASAM) treatment criteria with youth who need substance use services.
• Assist in developing a plan with input from the treatment team, for each individual and /or family member assessed. The plan will include ongoing follow-up, as indicated, beginning the day after the assessment to ensure that the process of linkage and stabilization has been initiated.
• To assist in mobilizing resources and both internal PATH services & community services and supports, as needed &
• Follow up within 7 days and 30 days to ensure linkages & promote ongoing services
• Assist the child/youth and family in obtaining and maintaining culturally appropriate basic living needs including but not limited to housing, food, medical care, recreation and education.
• To provide follow-up care and/or transfer to other levels of care from the moment that an assessment is completed and the plan has been developed.
• Assure appointments are scheduled at a time and place convenient for the family.
• To complete or assist others in completing involuntary commitment petitions.
• To arrange and follow through with voluntary or involuntary hospitalization admissions.
• To follow all outlined procedures regarding the initiation of a commitment.
• To assist in developing and utilizing a linkage support network with citywide substance use, mental health, intellectual disability and other social service agencies.
• To provide liaison services with CMHC's as well as other specialized agencies.
• Coordinate linkage to CRC at close of UCC, as needed.
• To adhere to your schedule unless approved by a supervisor
• To complete daily case conference as assigned
• To provide crisis coverage support for OP therapists as needed
• Participate in trainings and on-going discussions regarding the norms and values within the variety of ethnic and cultural groups in Philadelphia.
• Obtain language/translation services as needed to work effectively with youth and families.
• Complete all paperwork in a timely, comprehensive, legible manner and in accordance with PATH policies and procedures.
• Attend all meetings related to assigned children/youth, as well as other assigned meetings.