Continuing Care Specialist - PT Remote

Engage2Excel; Nevada (IA); Remote; USD 60,000 - 80,000; Part time

Job summary

A rehabilitation center in Nevada, Iowa, is seeking a Guest Services Specialist to support people with mental health and addiction recovery. This role involves providing excellent customer service, performing various housekeeping tasks, and ensuring client needs are met while maintaining professional boundaries. The ideal candidate should have customer service experience and a valid driver's license. Opportunities for personal growth and a beautiful work environment are provided.

Benefits

Free chef-prepared meals

Beautiful work environment

Healing-oriented team

Qualifications

• Minimum of 1 year of experience in customer service or hospitality.
• First aid and CPR certification required.
• Valid California driver's license and clean driving record needed.

Responsibilities

• Provide high-level customer service to clients.
• Perform housekeeping tasks and facilitate activities.
• Drive van for outings and client transportation.

Skills

Customer service

Verbal communication

Dependability

Active listening

Job description

Overview

You have strong customer service skills and an interest in supporting people suffering from mental health, eating disorders and addiction in a residential care facility. You enjoy helping people, doing a variety of tasks, adding value and making a difference. If that describes you, the role of Guest Services Specialist offers you some great advantages. You will:

• Contribute to our mission of helping clients achieve an independent work-life balance through therapy benefiting mind, body and spirit.
• Meet amazing people from all over and support their recovery success. It can be rewarding and inspiring work.
• Enjoy a beautiful residential facility amid the tranquility of a resort-like environment including a private 24-acre estate of rolling hills, secret gardens, avocado groves, fruit orchards, and sprawling pastures.
• You'll be part of a strong team focused on a mission of healing and, depending on the shift, you may enjoy perks such as free chef-prepared meals (lunch and dinner).

The Meadowglade runs 24 hours 365 days a year. In this position you will work Friday, Saturday and Sunday from 2:30pm to 11pm. This is an hourly position starting at $21 per hour.

Qualifications

To be a good fit for the Guest Service Specialist position, you will have:

• Minimum of 1 year of experience in customer service, hospitality or a related position
• A genuine interest in working with the populations we serve
• First aid and CPR certification
• This position requires a valid California driver's license and the ability to pass and maintain a clean driving record check (MVR) in accordance with our company standards
• Comfort driving an 11-passenger van for outings, clinic pick-up/drop-off, doctor's appointments, etc.
• Dependability; the ability to attend each shift and do quality work with minimal supervision
• Strong verbal, written and active listening communication skills
• Must be able to lift and carry objects (25 lbs.), such as dishes, laundry and supplies, climb stairs and stand or sit for long periods

Job Details

Reporting to the Guest Service Specialist Supervisor, you will provide a high level of customer service to adults (clients) living on the property, ensuring they have what they need while following the lead of your supervisor and the requirements of the role. You will act professionally and appropriately in all of your client interactions, being friendly and helpful, but not a friend. You'll never directly correct clients, but will observe and report as required. You will perform a variety of tasks including housekeeping (e.g., dishes after meals, laundry, driving the van for shopping trips, transport, emergencies, etc.), and facilitating activities.

The Meadowglade is a rehabilitation center specializing in mental health and eating disorders and fosters an environment of restorative healing. Our individualized approach to therapy ranges from evidence-based treatment methods like EMDR psychotherapy to creative music and art therapies. The Meadowglade is part of Centered Health, which operates a diverse network of behavioral health treatment centers ensuring that clients receive individualized comprehensive care in the most appropriate setting. Our goal is to value the skills each person brings to the team and provide an environment that embraces diversity and rewards imagination and service delivery.

EOE/AA/M/F/Vets/Disabled