Contingent Workforce Coordinator

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is hiring a Contingent Workforce Coordinator in Miami, FL. This role oversees the non-employee lifecycle, ensuring proper classification, onboarding, maintenance, extensions, and offboarding within Workday and ServiceNow.

You will coordinate with Legal, HR, Finance, and Supply Chain to finalize contracts, enforce training/NDAs, and manage access provisioning. Strong attention to detail and communication are essential.

Qualifications

• 2+ years of contingent workforce program coordination experience.
• Familiarity with onboarding, offboarding, credentialing, and compliance processes.
• Technology, hospitality, or travel industry experience is a plus.

Responsibilities

• Manage the end-to-end non-employee lifecycle — intake, onboarding, maintenance, extensions, and offboarding — in Workday and ServiceNow.
• Validate worker classification (MSP / contractor / temp / employee) at intake with Legal and HR.
• Coordinate with Finance (budget), Supply Chain (sourcing), and Legal (SOW execution) and complete the contingent worker contract in Workday.
• Ensure required training and NDAs are assigned and completed before access is granted; track completion and escalate gaps.
• Own access provisioning/deprovisioning in coordination with Access Management teams.
• Maintain the non-employee data record — start/end dates, sponsor/supervisor, vendor, tenure clock, and renewal/expiration key dates.
• Support User Access Reviews (UARs).
• Track tenure/length-of-service against policy and trigger review/extension or conversion workflows via the VMO exception process.
• Serve as the single point of contact for hiring managers and vendor account leads on onboarding questions and process education.
• Ad-hoc reporting as needed.

Skills

Methodical

Attention to detail

Documentation

Problem solving

Teamwork

Communication

Education

Associate's degree

Job description

## Contingent Workforce CoordinatorApply: Miami, Florida: Full time: Posted Yesterday: JR02457**GROW YOUR CAREER WITH US** At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! **APPLY ONLINE** If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.**JOB SUMMARY**Manage the end-to-end non-employee lifecycle of non-employee onboarding, maintenance, extensions, and offboarding, ensuring all contractors are correctly classified, compliant, trained, provisioned, and offboarded.**POSITION RESPONSIBILITIES*** Manage the end-to-end non-employee lifecycle — intake, classification, onboarding, maintenance, extensions, and offboarding — in Workday and ServiceNow.* Validate workerclassification (MSP / contractor / temp / employee) at intake with Legal and Human Resources to prevent misclassification and co-employment risk.* Coordinate with Finance (budget), Supply Chain (sourcing), and Legal (SOW execution) and complete the contingent worker contract in Workday.* Ensure required training and NDAs are assigned and completed before access is granted; track completion and escalate gaps.* Own access provisioning/deprovisioning in coordination with Access Management teams* Maintain the non-employee data record — start/end dates, sponsor/supervisor, vendor, tenure clock, and renewal/expiration key dates.* Support User Access Reviews (UARs)* Track tenure/length-of-service against policy and trigger review/extension or conversion workflows via the VMO exception process.* Serve as the single point of contact for hiring managers and vendor account leads on onboarding questions and process education.* Ad-hoc reporting as needed**QUALIFICATIONS****DEGREE TYPE:** Associate's degree**FIELD(S) OF STUDY:** N/A**EXPERIENCE*** 2+ years of experience in contingent workforce program coordination* Familiarity with workforce onboarding, offboarding, credentialing, and compliance processes* Technology, hospitality, or travel industry experience is a plus**COMPETENCIES & SKILLS*** Methodical approach to workflow management* Exceptional attention to detail* Proficiency in maintaining documentation and tracking metrics* Strong problem-solving skills* Excellent teamwork abilities* Strong communication skills (written and verbal) with the ability to collaborate effectively with internal and external stakeholders**ABOUT NCLH** Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. **LEARN MORE ABOUT OUR COMPANY:** At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas CruisesNew Releases **EQUAL OPPORTUNITY EMPLOYER** It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.